Bit too loud, but other than that absolutely a-okay

I loved their customer service. They took care of all our request smoothly

Gym was in quite bad conditions

Great for traveling by car. There are several shops around the area. Quiet enough around the area.

Very nice rooms

Friendly staff

Friendly personal Price - comfort = very good 👍

Delicious breakfast, nice place

The mattresses were old, so sleeping wasn´t very comfortable.

Nice place if you don't expect spa and are mainly focusing on hiking and spending most of your day outdoors Very good location Diverse and tasty breakfast Very good massage service

Spa facilities weren't available. To our surprise they need to be booked in advance (1 hour slot) to use sauna or jacuzzi. This information wasn't provided in advance so when we arrived all slots were already taken except on last night when the place was almost empty but it got cancelled for no obvious reasons and we were told when we actually went to use it... There was no double bed. Upon request we got the mattress topper but it was stained with blood so we ended up not using it Communication needs to be improved. Besides the above spa booking issues there was no info about outdoor pool not being available. Then, one night restaurant got closed for a private function but no info provided prior to event e.g. during breakfast. Luckily there was another restaurant next door.

ability of accommodation with pets

breakfast, part closed restaurant. The host indicated an ability of late check-in in the hotel service description. It was the main selected factor why we choose this hotel. However, when we arrived at 1 a.m. the hotel was closed and nobody around and inside. All attempts to reach the host had no results. Phone numbers indicated in the booking confirmation had no answers. So we found another phone No. via Google. The host answered on the call and told me that he can't help me out because the hotel is closed till morning and the host just forgot to uncheck this option in the Booking system. After a couple negotiations minutes and callbacks the host 'took pity' on us. Further the host arrived in the hotel in two minutes to open the door and let us to check-in. Next morning surprised us a little bit more. Our accommodation included breakfasts. But at 9 am we could see only burnt bread slices and two eggs. It was all. For my complaint the host answered me that the restaurant stuff will not cook breakfast no more today. The second morning breakfast was the worst in our life. All meals was already ate before we wake up. Had to settle only for instant coffee. The host answer was the same.