From the minute we arrived we were welcomed with open arms 💕 ALL the staff were so helpful and amazing. They communicated everything that we needed to know about hiking up to the gorillas and anything else. We especially loved the Rwandan uniqueness and feel of the property as it was spacious, clean and cosy all at the same time. The bed was firm but very comfortable and the shower was large with lots of hot water The garden was so peaceful and we had beautiful breakfasts there. The food was so good that I wanted to take the chef home 😊 but they were over feeding us !!! and needed to tell them to reduce the portions.

so clean - that it was a bit slippery on some surfaces

We stumbled upon this hotel when the one that I booked was unacceptable. The staff was so warm and welcoming even we were not guests yet. It is a high end affordable luxury hotel. All meals are amazing. The rooms are extremely comfortable with fire places and warm bladders. They give you a foot massage when you come back from hikes. The location is easy to find, right off the main road near the Dian fossey/ellen museum-which is worth a stop. Do not hesitate to book here.

Nothing at all

This was probably the best stay we had all vacation. The people who work here are polite and very friendly, food is nice and the service is incredible. After the long hike they welcomed us with open arms and made a fire for us in the room. Just like they do every night when it gets cold. They also insisted on cleaning our hiking shoes and washing our hiking clothes. It was an experience to never forget! We even had a few Kinyarwanda lessons during dinner and we loved it. Murakoze chane for having us!!

Nothing

All of it but it's the staff that make this place so special. From Ibrahim's foot massages, to the attentiveness of the staff at all times following us round with a portable fire, making the fires in our room, cleaning our hiking boots and the food in the restaurant is sublime. Couldn't have had a nicer stay! The view of the volcanos is incredible, and the hotel arranged our bisoke hike transport and it was great.

Make sure the hotel is providing reasonable and local taxi rates, we had to provide external prices for reference and they were alot cheaper....

Lovely place, well located, amazing staff, very good food, comfortable common areas and rooms, attention to detail including boot cleaning, foot massages, bed warmers, nice fireplace in room, bathrobes and slippers, tea in room, lovely garden, etc.

Hard to come up with anything

Everything about this place was excellent. We stayed for one night but arrived quite early so had 2 lunches, dinner and breakfast around a planned trip to see Golden Monkeys in the National Park. The bungalow style accommodation was wonderful - huge, very private and set in its own garden and with a powerful shower. Staff set up a fire and hot water bottles during dinner service to ward off cold winter nights - we felt very pampered! Food and service uniformly excellent, from cheerful front desk staff to attentive waiter and bar staff, and a personal welcome from the hotel manager. It was lovely to be looked after so well. The grounds were very nice and we took a short walk out of the lodge which was also interesting and nice.

Nothing at all - one of the nicest hotels we’ve ever stayed in

This is a unique property. Each guest has their own cottage with a very large bedroom, bathroom, and front porch. The property has a beautiful garden in back and a fire pit seating area in front. The food was excellent. And the location was ideal, close to Volcanoes National Park.

The staff is wonderful. The location with view on the volcanoes is great. We didn't come for the gorilla trekking, but we heard that the location is perfect as the hotel is near to the park entry. Gloria helped us find a tour guide to visit the Twin Lakes. We very much appreciated her support. During our last night, a dance and music group performed for us around a camp fire, it was amazing. The bungalow had 100% privacy and even included a fireplace. It was very cozy and we would come back to this hotel.

Nothing particularly. I think the carpets in the room could be cleaned better, but overall it was very clean. The WiFi did not always work. The style of the hotel is at times a bit dated, but it did not bother us.

The staff was very nice and very helpful and the food was very tasty. The entire facility was very clean, well maintained and beautiful. (lots of plants and flowers)

The Internet did not reach the rooms but that allowed us to disconnect so maybe not the worst problem, no heat or AC in room but a nice fireplace which made it cozy. The bed was very hard but was fine for the one night we were there.

We spent 2 nights at Ingagi Park View Lodge and really enjoyed our stay. The location of the lodge is great, not only because it’s close to the national park but also the newly opened Dian Fossey Foundation (which is well worth a visit) is only about a 10 minutes walk away. The lodge has a wonderful, large garden, the rooms are spacious and clean, and the complex is overall in top condition. The staff is friendly and helpful. Special thanks to the Hotel Manager Patrick and the F&B Manager John, who really care about the well being of their guests and who are always available to talk