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8.4

102 avis

Goma Serena Hotel

Goma Serena Hotel

B.P. 90, Goma, Nord Kivu, R.D Congo. , Goma, République Démocratique du Congo

Choisissez des dates pour voir les prix

Restaurant

Piscine extérieure

Piscine pour enfants

Parking privé gratuit

Wifi gratuit

Service en chambre

Centre de fitness

Salle de vapeur

Goma Serena Hotel

Welcome to Goma Serena Hotel, a luxurious 5-star establishment located just 1.9 km from the heart of Goma, DR Congo. With a stunning lake view, this pet-friendly hotel offers a range of exceptional amenities, including an outdoor swimming pool, kids' pool, and a fitness center. The hotel provides free Wi-Fi, free private parking, and complimentary breakfast for guests. Relax and unwind in the hot tub or sauna, and enjoy delicious meals at the on-site restaurant. The hotel also offers a shuttle service and airport shuttle for an extra charge.

The Goma Serena Hotel boasts 102 reviews and prices start from $150. Whether you're traveling for business or leisure, this hotel offers non-smoking rooms with air conditioning, a 24-hour front desk, room service, and a terrace. The serene garden and beach chairs/loungers provide the perfect spots to enjoy the natural surroundings. The hotel also features live music and performances, making for a delightful stay in Goma.

Experience unparalleled luxury and hospitality at Goma Serena Hotel, where every detail has been carefully considered to ensure a memorable and comfortable stay. Whether you're taking in the lake view from your balcony or enjoying the myriad of amenities, this hotel promises a truly enchanting getaway in DR Congo.

After enjoying the hotel amenities, guests can indulge in a delightful dining experience at the two on-site restaurants. The Rumoka Restaurant offers a modern and romantic ambiance, making it a perfect setting for a special evening. For a more casual dining experience, guests can head to the Kahuzi-Biega Bar & Terrace, which caters to families and offers a modern atmosphere. Both dining options provide a variety of culinary delights that will satisfy any craving, ensuring that guests have a memorable gastronomic experience during their stay.

For the convenience of guests, Goma Serena Hotel accepts a variety of payment methods, including cash, Mastercard, Visa, American Express, Maestro, and UnionPay. This flexible approach to payments ensures that guests can settle their bills with ease, providing peace of mind and convenience throughout their stay.

Goma Serena Hotel offers a range of elegantly furnished rooms for single occupancy, each designed to provide the utmost comfort and relaxation. Whether guests choose the Deluxe Twin Room or the Executive Suite, they can expect generous amenities such as free Wi-Fi, air conditioning, and a tranquil outdoor terrace to unwind on. With comfortable beds and modern furnishings, guests can rest assured of a luxurious and refreshing retreat in the heart of Goma.

Aéroports les plus proches

Goma International Airport

1,5mi

Bukavu Kavumu Airport

53,2mi

Équipements les plus populaires

Restaurant

Piscine extérieure

Piscine pour enfants

Parking privé gratuit

Wifi gratuit

Service en chambre

Centre de fitness

Salle de vapeur

Sauna

Climatisation

Bar

Parking sur place

Terrasse

Chambres insonorisées

Réception 24h/24

Vue sur le lac

Chambres non-fumeurs

Musique live/Spectacle

Accessible en fauteuil roulant

Parasols de plage

Chaises de plage/Transats

Kitchenette

Ascenseur

Jardin

Vue

Étages supérieurs accessibles par ascenseur

Produits de toilette gratuits

Balcon

Baignoire

Chambres

Deluxe Twin Room - single occupancy in Goma Serena Hotel

Afficher 7 photos

Deluxe, 2 Lits Simples, Usage Simple

2 Lits Simples

1 Canapé-Lit

450 pi²

Vue sur le lac

Salle de bain privée

Balcon

Baignoire

+

x3

Plus de détails

Indulge in the spacious 452 sqft Deluxe Twin Room with a stunning lake view. Enjoy the comfort of two twin beds, a private bathroom with a bathtub, free toiletries, and a balcony.

Superior Double Room - single occupancy in Goma Serena Hotel

Afficher 6 photos

Supérieure, Grand Lit, Usage Simple

1 Lit King Size

485 pi²

Vue sur le lac

Salle de bain privée

Balcon

Baignoire

Plus de détails

Experience luxury in our Superior Double Room, spanning 484 sqft and offering a stunning lake view from the terrace and balcony. Enjoy the comfort of a king size bed, air conditioning, and a spacious private bathroom.

Deluxe King Room - single occupancy in Goma Serena Hotel

Afficher 6 photos

Deluxe, Grand Lit, Usage Simple

1 Lit King Size

375 pi²

Vue sur le lac

Salle de bain privée

Balcon

Baignoire

Plus de détails

Indulge in our spacious Deluxe King Room with stunning lake views and a private balcony. Perfect for a solo escape or a romantic getaway, featuring a luxurious king size bed and a relaxing bathtub.

Junior Suite - single occupancy in Goma Serena Hotel

Afficher 5 photos

Suite Junior, Usage Simple

1 Lit King Size

590 pi²

Vue sur le lac

Salle de bain privée

Balcon

Baignoire

Plus de détails

Experience luxury in our spacious 592 sqft Junior Suite with a king-size bed, a private balcony, and a stunning lake view. Enjoy the comfort of air conditioning, a bathtub, and free toiletries in your private bathroom.

Executive Suite - single occupancy in Goma Serena Hotel

Afficher 5 photos

Suite Exécutive, Usage Simple

1 Lit King Size

1 Canapé-Lit

755 pi²

Vue sur le lac

Salle de bain privée

Kitchenette

Balcon

Plus de détails

Indulge in luxury with our Executive Suite, featuring a spacious 753 sqft area, a stunning lake view from the balcony, a kitchenette, and a cozy king size bed. Perfect for a relaxing getaway for two.

Afficher 4 photos

Deluxe, Grand Lit

1 Lit King Size

Plus de détails

Deluxe, Lit Simple

1 Lit Simple

Plus de détails

Afficher 4 photos

Deluxe, Simple

Plus de détails

Afficher 4 photos

Suite Junior

Plus de détails

Afficher 3 photos

Suite Exécutive

Plus de détails

Afficher 3 photos

Supérieure Deluxe

Plus de détails

Supérieure Deluxe, Simple

Plus de détails

Avis des clients

8.4

102 avis

Catégories d'évaluations

Propreté

Confort

Emplacement

Installations

Personnel

Rapport qualité-prix

Qualité du WiFi

Petit déjeuner

Avis en vedette:

🇷🇼

Salim

10

avril 2025

The hotel is nice, good location in goma. Spacious rooms and gyms spa was great also.

Serviice delivery during our stay was far from satisfactory. The staff members appeared to be extremely slow in attending to our requests, and it was evident that there was a shortage of staff available to handle the guests' needs effectively. This lack of efficiency in service greatly impacted our overall experience at the hotel.

🇺🇸

Robert

8.2

novembre 2023

Room was comfortable. The shower was very good! I liked the brekfast. The omelet station was great!

There was a wedding or party at the pool on Saturday night. The music was very loud and played past 1 AM. It kept the entire hotel awake. The music needs to be finished by 11 PM if it is outside.

🇳🇱

Elie

10

décembre 2023

This a excellent place to be. The landscape and view to Kivu Lake was breathtaking.

I think the front desk needs to be at the height of this jewellery. But they tried their best.

🇨🇭

Maupe

9.1

juin 2023

Price-Value-Ratio was excellent. The Breakfast Buffet was exceptional (at least compared to what you usually get, in this part of the world). The room was very luxurious and spacious.

Not everyone of the staff is on the same level of friendliness. But that is a complaint on an already high level.

🇧🇷

Daniel

10

mars 2022

Excellent service by its staff. Most professional, helpful and courteous. Particularly front desk staff Yves. Also, Tinah and Sarah in the Front Office who helped organised our trip to the volcano. And all other front desk and housekeeping staff we encountered always helpful and very professional. The hotel is nicely located and the facilities, pool, spa , gym, breakfast are very nice. But the most valuable asset is its staff.

A little pricey.

🇺🇬

Julius

9.1

juin 2024

It was a great experience given the location.

🇦🇺

Luanda

10

mars 2023

most of the workers are very friendly and polite and so helpful

I can say i did like every thing about the property

🇪🇬

Abeer

10

février 2022

I liked everything in this hotel. staff is friendly and always having something nice to say. the view is amazing. the room is very clean. I was luckily upgraded to a suite so i really enjoyed my stay. i felt very secured as well. can’t think of another hotel in Goma for my next stays.

nothing

🇦🇹

Dale

8.2

décembre 2021

Nice location and the Thematic Decor was in keeping with the ambience. Good COVID protocols observed. The staff were also flexible to adapt to service requests.

No need to advertise the Executive Suite has a kitchenette since guests are prohibited from using the stove and utensils also not offered.

🇨🇩

Robert

9.1

mars 2022

Everything

Food and drinks very expensive

Points d'intérêt autour de Goma Serena Hotel

Aéroports

Goma International Airport

1,5mi

Bukavu Kavumu Airport

53,2mi

Restaurants

Rumoka Restaurant

Ambiances

  • Conviviale pour les familles
  • Moderne
  • Romantique

Kahuzi-Biega Bar & Terrace

Ambiances

  • Conviviale pour les familles
  • Moderne

Piscines

Emplacement

  • Extérieure

Caractéristiques

  • Partie peu profonde
  • Avec vue

Restrictions d'âge

  • Réservée aux enfants

Disponibilité

  • Toutes saisons

Équipements de Goma Serena Hotel

Restaurant

Piscine extérieure

Piscine pour enfants

Parking privé gratuit

Wifi gratuit

Service en chambre

Centre de fitness

Salle de vapeur

Sauna

Climatisation

Bar

Parking sur place

Terrasse

Chambres insonorisées

Réception 24h/24

Vue sur le lac

Chambres non-fumeurs

Musique live/Spectacle

Accessible en fauteuil roulant

Parasols de plage

Chaises de plage/Transats

Kitchenette

Ascenseur

Jardin

Vue

Étages supérieurs accessibles par ascenseur

Produits de toilette gratuits

Balcon

Baignoire

Règles de séjour - Goma Serena Hotel

  • Arrivée / Départ

  • Animaux

  • Internet

  • Restrictions d'âge

  • Parking

  • Enfants et lits

  • Cartes acceptées dans cet établissement

Foire aux questions - Goma Serena Hotel

At what times are check-in and check-out at Goma Serena Hotel?

Your reservation at Goma Serena Hotel includes a check-in time of 12:30 and a check-out time of 11:00.

Is free parking available at Goma Serena Hotel?

Yes, there is parking available at the Goma Serena Hotel. It is free, private, and located on-site. There is also no requirement for a parking reservation.

How much does a stay at Goma Serena Hotel cost?

Goma Serena Hotel has a starting price of $150 for accommodations. Do remember that actual rates might deviate based on the room and date. Insert your dates for a detailed price view.

What are the room types available at Goma Serena Hotel?

The hotel offers Deluxe Twin Rooms, Junior Suites, Executive Suites, Superior Double Rooms, and Deluxe King Rooms. The occupancy ranges from single to double, and the rooms can accommodate either 2 adults or 2 adults and 1 child. Smoking is not allowed in any of the rooms. The bed sizes vary, with options such as twin beds in some rooms and king size beds in others, and the room sizes range from 377 sqft to 753 sqft.

Which amenities can guests enjoy at Goma Serena Hotel?

At Goma Serena Hotel, guests can enjoy their time making use of the leisure amenities. They can spend time relaxing and unwinding by taking a dip in the outdoor swimming pool, while kids can have fun in the dedicated kids' pool. For those looking for dining options, there's the Rumoka Restaurant for a family-friendly or romantic ambiance and the Kahuzi-Biega Bar & Terrace which is also family-friendly and modern, giving guests a choice of delightful dining experiences. There are also additional amenities to make the stay more luxurious, like the hot tub/jacuzzi, sauna, and spa. In the evening, visitors can be entertained by live music or performance at the hotel. All these facilities provide ample opportunities for guests to fully enjoy their time during their stay at the hotel.

Is there a swimming pool at Goma Serena Hotel?

The Goma Serena Hotel offers an outdoor pool available all year round. It is specifically for kids and includes a shallow end, providing a view as well.

Are there restaurants located within Goma Serena Hotel?

Yes, the hotel has two on-site restaurants. The Rumoka Restaurant offers a family-friendly, modern, and romantic ambiance, while the Kahuzi-Biega Bar & Terrace provides a family-friendly and modern atmosphere.

Can I use my credit card at Goma Serena Hotel?

Yes, you can use your credit card at Goma Serena Hotel. The hotel accepts Mastercard, Visa, American Express, Maestro, and UnionPay. Additionally, cash is also accepted as a payment method.

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