Location was excellent, in the centre of Musanze accessible and there are all services around. Pharmacies, restaurants, markets, etc.. staff were excellent. I requested a late check out which they granted, and they dropped the additional fee when they knew my husband got sick and he needed to rest longer in the room after being discharged from the clinic. Staff at the reception was very nice and friendly, the same at the restaurant. Food is very tasty and they bring it to the room. Very comfortable and clean rooms and they brought extra towels we requested.

Breakfast could be richer with some cheese, but they prepare omelettes just ask!

Agnes was absolutely amazing! She checked us in and walked us to our room and made us feel like we were at home. There was mango juice to greet us In reception and Agnes make sure that Every need with Met. She recommended places of interest in the area, places to eat, including the restaurant facility at the hotel. Agnes was completely genuine as she asked us how our stay was how comfortable are rooms were, and said she looked forward to seeing us again when we departed from the hotel. meeting Agnes and her warm hospitality was one of the highlights of my traveling through Rwanda.

Great central location. Big comfortable bed. Hot shower.

Receptionist was unfriendly and tried to charge us for a meal we didn’t have - when she realised her mistake did not apologise. There is no aircon in the room. We arrived for breakfast one morning about 30 mins after it had started and there was very little out - only had coffee and toast available. The following day when we came later the breakfast was ok.

The breakfast was great! Probably the best pancakes I’ve ever eaten - honestly. The beds were comfy and we slept very well. Staff was very accommodating of our checkin and checkout time when going gorilla trekking

We struggled a bit to find it - a note on the booking on where to find the entrance would have saved us 15 minutes

The bed was huge and the mattress was firm and very comfortable. The room was very clean. The breakfast was very good and staff were helpful. They provide a toothbrush and toothpaste which is helpful if you've forgotten either!

Although the shower was hot, the pressure of the shower was not great but overall a really comfortable clean spacious room. Only one small bottle of water was provided in a double room.

Perfect affordable place to stay in the city. If you’re coming from the public bus park, stay here!! It walking distance and you can drop your bags easily. The hotel is big and clean, with nice rooms and balconies, there’s a fabulous pool, and staff is super friendly. Enjoyed my stay here!

Central hotel close to the bus station. Very friendly staff and a great pool. The food I ate in the restaurant was excellent. Room a bit dated but lovely clean sheets, balcony and hot water. Also, great wifi. Very good value for money.

Nice room, warm shower great location. And a pool! Good value foor money.

The location given on the site is not correct, so the directions lead you to a bank about 800 metres away. The hotel is right in the middle of city centre close to the Goico Plaza Market and Amikusi restaurant

We had an absolutely wonderful stay at Virunga hotel. We stayed in the hotel for almost a week and were always warmly welcomed back after our days in the national park. Frank, the hotel manager was always available for any questions and helped us a lot to organise our time in Musanze and the National Park. Didier always provided us with the best service in the restaurant, breakfast and dinner. James was always there to give us advice about places to see in Gisenyi. In general everyone made us feel at home and was extremely friendly. The people at Virunga really made our stay in Musanze as pleasant as it was! The rooms are comfortable and have everything you need while exploring the Volcanoes National Park. The bathrooms is good, the beds are comfortable and both dinner and breakfast are delicious. We would highly recommend anyone to stay here!! We would love to comeback ourselves. Thank you everyone for making this stay and unforgettable experience in Rwanda!

Staff were great...helped with transportation to Musanze. The rooftop restaurant is very good. Live music, too.