The staff. My favorite part was the staff… above and beyond. My boyfriend at the time physically abused me. This Group of staff took me in, protected me, called the police and somehow someway found a way to put me in high spirits again. I left for the Amazon for a few weeks and then returned to this establishment. If you decide to stay anywhere else…. Your a fool.

Leydy Laura was the best host! Friendly, helpful and polite. She made the stay perfect 🙏 The best host in all Peru!

The only thing that could have been improved was the breakfast. The bread was very good but was let down by the quality of the coffee. But not enough to say we didnt like it. Just could have been a bit better.

room was comfortable and a good value

few amenities

Helpful staff

No sound isolation, very weak internet in the room

The staff were very friendly and the bed was clean.

Pretty bad location and it’s expensive compared to some of the other much nicer hotels. Better to look towards plaza de armas as a tourist.

The staff were as helpful as they could be since we were unable to speak spanish

we could not make use of the pool as it did not open for use until 10am

The location

The rooms had no towels , no brushes, paste etc. it only had soap. The blinds in the room were not maintained. Hard to pull them and open them. No tea or coffee in the room. The toilets were blocked. The shower had no hot water even when the hot water tap was there. The property closes all the lifts in the night time and there is no one at the reception when you need somebody or need help. Lights in corridors are turned off with emergency flash lights on. Also the phone in the room does not work. We tried calling reception but the phone did not work.

We liked the staff

The breakfast wasn't to our liking, in particular the coffee unfortunately. Not a lot of food options either, plus a few flies. We had to go to a cafe for breakfast in the end

Cheap

Cleanliness, staff, facilities, amenities, almost everything

Nothing

The service was terrible!!! They tried to steal from us 40 sol extra for late checkout (80 made up number instead of 40 that was written in sign). Afterwards, we got to room and it was dusty and dirty!!! After we requested to clean the bath that was dirty (twice because at the first time they didn’t use soap) we realised that there was not hot water!!! After we had a cold shower on the next day we requested 3 times that we will have hot water in shower before we will go and every time the staff told us sure we are taking care of it. In reality, they talked on the phone with friends even when we asked for extra towel the person in reception didn’t answer us just threw the towel on us and continued with the phone. Afterwards we discovered that there were no hot water in shower and when we confront the person in reception he told us that we should be thankful that he even came and didn’t stay in reception without answering us. Horrible experience don’t even try!!!!!!