I loved the friendliness of all the staff at the hotel. The view of the room was gorgeous overlooking the whole of Masai Mara and might be one of the best views I've seen in my life

The food was below average, which was a big disappointment cause everything else was perfect. I wasn't able to eat alot, the pasta was over-cooked, the fish was dry, the meat was very chewy and low quality. It was surprising to me since that hotel is pretty expensive and in return you should find good food quality

The hotel is in the most fantastic location and you don't need to drive through any park gates as you're in the heart of the action. The views across the Mara Triangle are incredible, we could see elephants and giraffes from the terrace and from our bedroom. The food was far better than I expected and plenty of choice for vegetarians. Booking game drives was really simple and we loved every minute of our drives. The hotel seemed really good value compared to others I looked at. Quite simply it was a trip of a lifetime.

I think more transparency is needed on the Masai Mara park fees. I know this isn't the hotels responsibility but it would be helpful to be told the cost when booking or note it clearly on the booking.com description or the hotel website. Guests can then make a clear decision on how long they want to stay knowing all the costs upfront. The park fees feel very confusing and I'm still perplexed as to what they are as we paid less than I was expecting!

Exceptional location and view, friendly staff, the buildings are much better than they look on photos, the place has a lot of charm and soul. You feel remote in the nature of Maasai Mara. The pool is amazing with the view and heated.

The food could be better, it was good but for the night price, we had better experiences during our Kenyan trip. The games rides are quite expensive but we had an excellent guide. No AC so rooms can be a bit hot at night only with the fan.

View from the lounge area (we could see wildebeest, elephants or giraffes in the distance) and room (could watch the sunrise there). The authentic interior design. The baboons and warthogs wandering around. The spa massage. Even though we didn’t go with the hotel’s game drivers or rangers (we had transfers and driver from Nairobi throughout our stay), based on what other visitors’ experience with them, they seem to have been much better than our driver/guide, so I’d definitely recommend going with the hotel’s/local game drivers.

Cleanliness was good, but could be a bit better. A lot of the food was rather spiced and I’d have appreciated bottled water to be included in the price with our meals rather than having to pay extra. No iron in the room, nor ability to iron yourself. Wifi was ok,but would go on and off when overused (when people were back from game drives).

-location , in the middle of Masai Mara - food , very good quality and also selection of meals - staff , super friendly and also honest. My husband forgot his wallet in the restaurant and they called and delivered the wallet immediately to our room. It would be a disaster as all documents are in that wallet. We do appreciate how honest the staff there .

- if anything would be the price. It’s definitely one of the most expensive hotels during our trip. But it is busy season and location is in the park. I would still recommend this lodge without any doubts.

The hotel location is wonderful! The second time after eight years visited Mara Serena. Amazing safaris even during the rain season. Special respect to guides- drivers! Mozes brought us on the muddy broken road to see the lion pride on the short distance! Special respect! Only small remark to the administration: don’t save the money for the African local fruit- more mangos, papayas, pine apples….! And every customer will be happier!🙂😇

Communal areas were exceptional - and the views were stunning from both our room and communal areas. As my mother is a senior citizen, check-in staff gave us a room that was as close to the dining room as possible - which was much appreciated. All the staff were very friendly and service throughout the property was exceptional. Bernard, who looked after our room, checked on us every evening to ensure everything was as expected. The staff in the dining area took really good care of my mother and we also enjoyed the buffet food selection at Mara Serena - hence compliments to the chef.

We had booked a double room but there were three single beds in our room - which meant space was rather limited in the room. However, we do appreciate we were given a room close to the dining/main reception area which meant my mother did not have to walk more than necessary to get to places within Mara Serena. The other quibble we had was there were quite a few brown spots on the shower curtain in the bathroom and the sink was also cracked quite badly - which we would not have expected in a lodge of this quality. Wifi in room was not available.

Loved the Service of the staff. The driver Paul was amazing. The wait staff were brilliant. Jacinta, Jackson, Kelly, Edwin etc were so good to us. Chef Evans Was accommodating and fun. The Game drives were detailed and good. The hot-air balloon ride was a once in a lifetime thing. Cant even describe it. And the elephant that came to our window in the dead of night really made things interesting. Overall 9/10

the reception staff could be a bit more lively. They seemed a bit off. Otherwise all round very good!!!!

The view is spectacular and you can see animals in the savanna from there. The hotel is lovely and well maintained. All members of staff are extremely friendly and professional. The room service is exceptional and the food at the restaurant delicious. Staying there definitely contributed to an unforgettable stay in the Mara !

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Lovely property, great views, nice staff, the bar staff were incredible and cocktails were great! amazing safari drives with lovely vehicles! Vivian (our game driver) had an such an impressive knowledge of the local flora and fauna ! She made our trip into an unforgettable experience with many precious memories

The food was a bit substandard, stayed at a lot cheaper safari lodges and had food of much higher quality.