Wonderful views, clean and new facility. The room had two separate beds but we could push them together. The staff were incredibly helpful and even offered a free shuttle service since it was difficult to get a bus. The dinner was way fancier than I was expecting. Seven courses, all local ingredients and traditional flavors. They also provided wonderful sake recommendations to go with the meal. I wish we could have stayed longer.

The location was a bit far from the station and not very walker-friendly. There was a bus but luckily the hotel had a free shuttle. Not a deal breaker at all.

I'm very familiar with this particular property, having stayed for years under previous ownership. What sets this property apart is the onsen facilities, which feature a 120cm deep tub and a 3m tall high volume waterfall "tataki-yu." I was glad to see that they preserved the baths as is in the renovations, and hope they reactivate the tataki-yu in the near future. (It was turned off due to COVID precautions during this stay. ) They did a beautiful job of renovating the rooms in a western style, with comfortable beds. The food was wonderful as well, with a significantly updated menu from previous ownership that included a focus on local, high-quality ingredients. The staff were amazing, ferrying our bags to our next hotel next door unasked for us as a surprise. They were clearly invested in us enjoying our stay, with several stand-out young, eager to please young staff out to prove themselves with excellent customer service. The nightly summer fireworks displays over the bay outside our rooms are a nice community effort to make stays in Toba extra special. I'm so pleased that this property has found new life under new caretakers.

I missed the tataki-yu!

We really enjoyed our stay. Well maintained and clean rooms with great views. Very nice breakfast too. Hope to be back again. Special mention for personalised service by the lady receptionist on evening duty. My little son struck up a rapport with her. Unfortunately we did not get her name, but she mentioned that she has been in Toba for over a year. Thank you!

The view from hotel, the decoration and atmosphere of the lounge and room, and the hotel staff hospitality

The walking distance from the near-by station is a bit far than ideal and the street has no secured area for pedestrian. I would not feel safe to walk around at night. Its really dark.

On the outside it is a plain building, but inside fantastic views, both from the room and from the nice lobby with free coffee and tea all day.

For eating you have to go to Toba. Not a very nice 15 minutes walk on a road without proper sidewalk.

The scenery is spectacular, the food is delicious, and the staff, especially in the restaurant, are very friendly. Dinner and Breakfast are very delicious and professionally served. The environment is incredibly relaxing.

The view is amazing! The terrace in the room is too perfect

The terrace, and the fact that the stuff speaks fluent Mandarin. The staff are very responsive on bookin messages regarding shuttle pickup time

I was thoroughly impressed with this hotel. The rooms were modern and clean, with stunning ocean views. The staff provided excellent service and made me feel welcome throughout my stay.

all staffs are very nice and so helpful. my room has a balcany overlooking the sea, the morning view is very beautiful.

there should be the mirror outside the bathroom

The room was exceptionally clean, with an amazing view.The staff members were friendly and professional. Breakfast was delicious, and the onsen was wonderful!

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