PROS: We only stayed for the night and booked this stay VERY last minute, but the location in Playa Miramar can't be beat. Check-in was a breeze, the check in area is beautiful and updated, and the check-in staff was very friendly, even though we only speak Spanglish. Yes, you get actual metal keys, handed the TV remote, and towel cards at check-in, but I knew this from reading the reviews so we were prepared. We were directed to park our personal car at an open parking spot by the attendant who was also very friendly. We had a room on the 2nd floor (3rd floor really, since the check-in floor was considered floor 0). The beds and pillows were very comfortable, and the room was clean. The shower was clean and had hot water. We thought breakfast was delicious and varied. We paid about $30 US for breakfast since we didn't purchase the all-inclusive package. We thought this was an OK price since it was all you can eat and the service was friendly and exceptional. We wish we could have stayed longer and enjoyed the beach but it was a rainy day when we woke up in the morning.

CONS: Rooms really need a modern technological update. We have to move the beds to the opposite side of the room in order to plug our CPAP machines in because the wall where the beds were situated didn't have outlets. Luckily the beds were movable. This is really our only complaint.

More maintenance in the hall ways.

good food, restaurant and surveillance staff are a great plus. pool and beach areas are also good.

first room smelled bad, then I received an upgrade but it took 1.5 hours to get bell boy taking me to new room. Front desk was really busy but still need to work on client’s service, since guys there lack of service skills (some of them).

The beach. Very clean beach.

The beach is far from the hotel, they have palapas by the beach but the chairs were very uncomfortable. One of the days we stayed there the showers by the beach weren’t working. And there is no ramp access to the beach.

Property was very dated. Shower was difficult to operate.

Shower and bath

The location

Being put in a bare room, no chairs, nothing but a bed. A room with a beautiful balcony, which was also bare, no chairs, no little table, just empty. I know, I booked using the Internet and this seemed to be frowned upon by the reception staff - therefore this room, I guess.

very convenient location. staff super friendly

Poor maintenance of main hotel areas and rooms. Secure boxes not working. Buffett dinner just passable

Beach

Price ,is expesive and the place is not really good.

Location fine

Good location

Facilities are outdated, feels like nothing apart TVs have been changed since opening. Not a great value for money. But the thing that disappointed me the most was the staff. Not the customer service one should the expect in 2025. While checking out I asked if I could stay in the pool area for a few more hours I was told ‘no, give me your hand I will cut the bracelet’. First time I experienced that but I can accept if that is the hotel’s policy. No problems. The more surprising thing in a negative way was the front desk employee asking me where is the TV remote is. When I told it was left in the room she got visibly frustrated and started calling housekeeping telling me to wait. Like what would I do with a stolen TV remote???