Very nice and spacious resort with plenty of big rooms (good quality aircon) and parking spaces in front of each room, different types of swimming pools/sauna/whirpool, big restaurant and seperate bar, small gym, small massage saloon, small gift shop, big pond for fishing with grilling area. Planty of outdoor sport activities within the hotel area especially for kids, so I highly reccommend this resort for big families. However it´s neccesary to count with renting a car (or a car with driver) to be able to move around the city and visiting the amazing nature. Resort has its own travel tour office in its area, which can also arrange the car with driver.

All services were slow (30min+), so calculate with it when planning any trips/activities. Staff doesn´t speak English so usage of translation app is necessary on a daily basis. Constant playing of recorded music in the swimming pool area is killing the relaxation vibe, which could this place offer (because it has amazing nature garden around with lot of wild birds/parrots). I did not appreciate the kitchen that much as it was missing fresh vegetable and fruits, it was more build from brasilian fried food and eggs. Some of the tours were overpriced (but the price is dictated by the brasilian government, so it can´t be negotiated).

so well set up for families! we had an absolute amazing time! and the kids club staff are the best i have ever seen! we didnt speak alot of portugese (none really) and they went out of their way to accommodate us! we loved and it and the kids will remember it forever!

The resort is nice kept and clean. The room is large, and the beds are very comfortable.

The division of the room was not ideal for a family of 4. There is no separation between the bathroom and the bedroom, leaving very little space to change clothes in private.

Great Atmosphere. Nice breakfast

Requested a quite room, got allocated a room next to a familiy with a newborn baby, for 2 days had a bad sleep. Hotel seemed short-staffed and our shower soap did not get replaced properly. Also had a guest sent home without notifying us.

Facilities are really good, room is spacious, bed is comfortable and the shower has good pressure.

Gym could be improved. Food was just ok (breakfast was good but dinner was not cheap and far from what you expect in a hotel like this).

Everything was great especially food. The pools are amazing the room very clean. Staffs are super friendly.

Doors are noisy to close and air conditioner is not very good.

The entertainment for children was excellent. Tio BruBru, tia Caicara and the rest of the staff captured kids attention with fun games and amazing stories.

The atmosphere, the number of facilities, the vibe they create. It's just short of perfect.

Nothing.

The staff are so nice The breakfast is awesome Many activities to do

amazing facilities and delicious food

the room was quite dated and had the AC units attached to the external wall, when we used the AC it was extremely noisy and the whole wall and room was vibrating like in a plane it was about to take off. it was very hard to sleep with this noise and vibration. we asked reception to help but their engineer said it’s normal and they couldn’t do anything.