The service and generosity of the hotel were exceptional — multiple staff knew my name and room number off by heart and they were always extremely courteous and helpful. We were gifted many items to use and keep, including pyjamas, eye masks, a hat, and tote bag, even though we were only staying for one night. The toiletries were extremely high quality and the minibar was completely free and refillable. We were gifted a gorgeous fan and a beautiful embossed card for turndown service (as a designer, I can see how much time, care, and resources they've put into all these items), and when we departed, we received a customised luggage tag each, water, laduree mararons, stickers, and even wet wipes for the trip home. I had told the hotel we were celebrating my mum's birthday, and they had prepared a small cake for her. We booked dinner at the main restaurant, La Table de la Bastide, and even though we didn't notify them about the birthday, they knew and prepared a candle on a dessert for her. We've stayed at many luxury hotels before, but nowhere else have we been able to experience this kind of attention to detail. The food we had at La Table was fantastic. The staff do a wonderful job of separating children from the adult crowd (including having multiple pools for this reason). The main pool is beautiful, the towels powder-soft and cushiony. There was a photographer on site who took photos of guests. I could not recommend Airelles La Bastide, and the other hotels under the Airelles brand, more.

Wifi was a bit patchy at times and wasps at dinner and breakfast are an issue (they love ham), although staff will put out smoke to deter the wasps. I think the hot and cold food room at breakfast looks a bit tired but everywhere else is exceptionally designed.

This is a top tier hotel with stunning views, warm interiors and exceptional service. The indoor pool, sauna and spa are a highlight. The spa services were amongst the best we have received. When we arrived they had a few gifts on the bed waiting for us and when we left they had prepared monogrammed green leather tags for us - the loveliest touch! The hotel is quite spacious with multiple places to lounge and we never felt like it was full despite clearly being popular. The bar connects to a terrace overlooking the gorge. The interior decor is also curated and a dream! Everyone from the valet to the front desk was extremely good at their job, a master class in hospitality. The minibar was complimentary and the activities that they booked for us were not expensive. I would highly recommend scheduling a picnic. They will give you electric bikes with which you can ride down to an abbey surrounded by lavender fields. The hotel is centrally located in Provence so the perfect base for any adventures! Overall it was an incredible experience and well worth the price.

Nothing!

Hands down and by far the most TO DETAIL stay we have ever experienced during our world travel. This hotel exceeded the expectations from the second we arrived to the valet parking area, to the reception (just at sunset time :)), to the perks (basket, hat, pajamas,treats...) provided as welcome gifts, to the aroma of the whole property. to the tasteful and beautiful decor. The food was great at the restaurant and the view from our secluded table for dinner was super romantic. Personnel and their attire is immaculate. The Laduree ice creams by the pool, the spa, gym,...the knowledgeable Concierge monsieur was super kind and helpful. This place is sooo romantic. It is costly yes, but the go above and beyond to please guests and provide a unique experience,....which lasts to the second we left. On departure they gave us Laduree macaroons for the road, water, wet towels and even personalized with initial luggage letter tags!!!! just amazing....we will recommend to all those romantics looking for the most upscale and pampering experience.....congratulations to the master minds of this hotel !! location is so beautiful and sunsets are glorious to feel the provenzal wind. xoxo

Everything. Quite simply the best hotel I’ve stayed in - 5* facilities and luxuriousness as expected, but the attention to detail and delightful staff gave the hotel an edge. The staff can’t do enough for you, thoughtful gifts given to us on arrival and at turn down service every evening, as well as room service breakfast if we wanted at no extra cost, and use of the beautiful spa. Can’t wait to go again!

Nothing

We liked everything! No complains at all! From arrival we were met by uniformed staff who took care of car parking and whisked the luggage to our room. The property is immaculately decorated, grounds manicured to perfection. Everything in the room was included. On leaving we noticed our bags had personalised, engraved leather tags sporting the Airelles brand. Just a superb experience! Highly recommended!

leaving…

I don’t usually leave reviews but this hotel is too good not to. The location, the staff, the welcome gifts and attention to detail generally, all truly special.

My only complaint, if I was to be picky, was that the pillows were not very comfortable. However, that is also personal preference and I’m sure if we asked we could have been provided with different ones.

Stunning property and pool and hotel staff were so fantastic! The restaurant staff were a bit inattentive as we had to get up and ask for things versus table service.

Despite the incredible amenities we found it still felt over priced at near $3K a night.

Exceptional hospitality and attention to details. We were smothered with care and daily gifts. The quality of every service was impeccable. The staff were so welcoming and kind. The concierge was very helpful in helping us manauver the Provence.

We loved everything about our stay at La Bastide. There are outstanding views, big rooms, nice decor, and very helpful and attentive staff. Amazing breakfast with a big selection of different dishes. One of the best hotels we ever stayed at. We are already planning our next visit to La Bastide. Definitely recommend that place.

Excellent service and beyond .. attention to details ..personalized Gifts and treats received daily ID tags with our name’s initials monogrammed on our bags Breath taken view Amazing pool. Amazing food. One of the best experience we had at a luxury hotel .

The room could be larger for 3 people with the room rate .