The hotel has recently undertaken a total renovation, which has given the hotel a great look. The roomshave been updated and looks great.The staff are amazing, very friendly, and helpful. Customer service at its best comparable, if not better than a few places in the UK where l reside. It was also very nice to see John the general manager of the hotel interacting with the hotel guests asking for improvement feedback. I was also impressed with the cleanliness standards, l observed both day and night cleaning was consistently by carried out by a group of staff. I also loved the hotel location on a hill next to the president residence overlooking the city and the sea. Both day and night, l admired the beautiful view of Freetown and the sea. The hotel has a great restaurant, and l enjoyed the buffet breakfast with a great variety of both African and intercontinental menus to choose from. Normally, l don't eat lauch or dinner at hotels l stay in, but at this hotel due to the great quality, variety and great tasing menu l changed that. My wife is normally a food critic was highly impressed and gave them her thumps up.

Nothing, my observation from my previous stay 2 years ago, have all been addressed

Breakfast buffet was a pleasant experience. Staff were really helpful and went all out to fulfil our requests. Gym, swimming pool and tennis court were in good condition. During our stay not many guests were present so we were able to utilise the facilities when we wanted.

No iron available only an ironing service which had to be paid for. Laundry service was quite pricey if doing a full wash of clothes. No baby cradle or baby bed available so our 1 year old had to sleep between us.

Customer service was very good

I arrived at the hotel on one of the days during heavy rainfall; one of the staff was standing inside, but he was not initiative enough to bring an umbrella outside to help me work out of my car. I was held up in the car for a while. I wasn't happy with this.

The staff is absolutely amazing! Everyone is extremely friendly and welcoming, be it the manager or the waiter/waitress. The gym is probably the best hotel gym I’ve ever experienced!

Most parts of the hotel could need some renorvations.

Beautiful location on top of a hill with sea and city view. Nice pool and very courtesy staff. Restaurant is very good

Wifi is really slow, especially if you need to work.

Friendly staff, prompt service, clean, great location and beautiful view and landscape.

Placement of outlets and toilet roll paper very inconvenient. Shower had no door so the shower water spilled to the floor

The room, the food was amazing!! I loved the view and the workers were very friendly and helpful. I and my Fiancée had an amazing time for his birthday treat. I loved everything about the hotel.

The staff were very good, food excellent and everything

Music

. The staffs were exceptionally good.. Their hospitality was impeccable 👌. They listened and were very eager to solve your problems. The manager Mr Ararat was great and very professional.. Mr Abou was excellent, infact it was his day off on the day I was leaving the hotel.. I wanted to thank him personally for his kindness...I regret not seeing him before I left . Apart from the staff, the hotel environment was beautiful. The view was great. Not forgetting the food st the restaurant including breakfast..Generally, it was a great experience for me and i would gladly recommend the hotel to anyone and I will obviously return if necessary and i would say it was good value for money 💰

The staff, hotel environment, food and the general vibe was positive

Nice location overlooking Freetown and the ocean. Quiet hotel with a nice breakfast. Internet is good too.