The hotel is beautiful and in a nice quiet location. We enjoyed the views, the beautiful room and the nice ambiance of the hotel. It was very special to be in a refurbished mansion and experience the history of Guanajuato from outside the city center!

I didn't feel that the staff was very accommodating. When issues arose it was assumed that they would be fixed but no compensation was offered nor an apology for the inconvenience. We lost power which meant we had a whole day and night in the dark with no electricity. I understand that this was out of the hotels ability to control, however, there was a section of the hotel that did still have power and we were not moved to another room. The staff did not offer us lights, candles, or fans during this time. I did not expect much but being in such a nice hotel I did expect the staff to be more accommodating.

We were greeted by staff at the front desk who cheerfully fixed my mistake. Our rooms were beyond what the photos show. We were greeted with a shot of Tequila and staff drove us to a restaurant and then picked us up. They had to make 3 trips each way for all of us. I can't say enough kind words to the front counter staff. We were all hugging them when left. This is a stunning hotel with a nice restaurant next door. We're staying longer next time. Thank you again. 10 Canadian travelers and 5 Familia!

This place is beautiful.

The hotel was beautifully decorated upon first entering and the reception was easy to find. Eduardo, the concierge, was very welcoming and friendly and helped us with everything. The hotel was quiet throughout and our room had a lovely little balcony with stunning views of the overlooking mountains. The area around the hotel was quiet, and it was only a 20 minute walk to the centre of Guanajuato. The restaurant adjacent to the hotel was fantastic, and our waiter was superb. There is a 20% discount for hotel guests at the restaurant which must be praised.

I liked that all of your workers are very attentive, professional and they have very nice manners. Starting with Eduardo, which he was really welcoming.. very informative and very attentive, we will go back just cause of Eduardo, also Beatriz Reyes was a very nice and helpful lady. Also you security guys, they where very profesional, respectful and very helpful.

That our TV did not work, but I didn’t make a big deal about it, Because I went for a vacation not to watch TV. Also, please check your irons, they all drip lots of water and wet all your clothes, but again, I didn’t really care, it’s was water, it dries fast..😃

Beautiful and spacious room. My girlfriend and I enjoyed it a lot. The bed is really comfy. The staff is really friendly and helpful. I don’t speak Spanish so the front desk lady helped make a phone call on my behalf to address my needs. She also offers to help store our luggage and our car because it’s difficult to drive and park in Guanajuato.

The room is just by the hotel lobby. We were waken up by guests chatting in the lobby and couldn’t sleep.

Very charming older building with style and updated. Lovely outdoor restaurant with good service and food. Would stay again. Out of city center and a bit quieter. Spa lovely!

Ask for the hot water to be turned on. Bathroom gorgeous but wasted water waiting for hot water it is not on when you enter the room. Only problem we had. Very lovely in every other way.

The Staff were extremely accommodating and beautiful notes in each room. Our whole stay in your beautiful Mexico was wonderful, happy, safe and welcoming. This hotel is exceptional! And shuttle rides to the restaurant and back for 15 of us was very impressive.

we liked everything.

The hotel itself is so beautiful. We stayed at the presidential suite and it was more perfect. So clean, nice staff, Spa was superb. I would most without a doubt return.

In the presidential suite should have automatic. Would be so nice.

Excellent staff, very welcoming and willing to assist, clean rooms, good walkable location close enough to everything yet away from too much hustle and bustle. Don't slip out on the stores & cafes nearby. It's quiet at night. A beautiful balcony is available. Spa services are highly recommended!

Lots of stairs... luckily, staff is available to help with your bags.

Very nice, good restaurants nearby, very clean.

The temperature for the shower was hard to control and it was often burning hot and difficult to make it cooler.