The location was great, Uptown Whittier has tons of great food walking distance from the hotel. The hotel was clean and the staff was very friendly.

The pillows were awful. Even using two or three it was like I wasn't using one at all, my head sunk straight to the mattress. There were a handful of minor details that seemed to be overlooked, like the light switch cover in the bathroom not flush against the wall. There was a chunk of carpet missing right outside the bathroom. I also had made my reservation through booking.com I needed to change it and booking had me message the hotel, but I never received a response.

comfortable room and accommodating staff, manager was very customer service oriented and wanted to offer options to deal with issues in the room. I have stayed here several times and if needed I would use them again.

There was muddy water coming out of the shower and sink in my room for 2 days continuously. I contacted and reported the issue and the manager offered several options to clear the problem.

Great location.

Reservation wasn't as described. The Hotel was overbooked and our room wasn't available. We we traveling for a funeral and the fact we weren't booked it what we reserved was a huge stress and dissatisfer. The Hotel acknowledged they were basically overbooked and do this routinely. We were allowed to move rooms after the weekend when they didn't have the traffic. The Hotel did use bike chains to lock the doors heading outside except for the main entrance. This definitely made it so people not welcome couldn't enter the Hotel but the flip side is if there was a fire you definitely couldn't leave the property due to the chain which was outside the building.

Knew location.

Car show nearby on first night, some noisy cars on second night. I had difficulty getting to area tv stations. I called and worker came to room. Worked until I changed stations. Next morning, got a station. Never again! Was busy with family activities most of the time, so just read in down time. First hotel where TV was so difficult!

When we arrived, we were told that all Hilton systems had crashed and they had to manually check us in and walk us up to our rooms and hopefully give us a key card once the system was back up and despite the long waits, this staff was extremely nice and apologetic.

I did not like that. There was no microwave in ourrow and none of the ice machines on the floor had ice. We had to go down to the lobby for that.

The beds were amazing!

The TV didn't work when we first got in the room and it took hours to and multiple phone calls to get the maintenance guy up to fix it.

Staff was great. The bar tenders especially were friendly, attentive, and provided service above and beyond, and great about telling us good places to go in the area. (there was another traveler in my party staying there in another room and she voiced the same opinion)

The area offers a variety of restaurants and is enjoyable just by itself. It’s close to other neighborhoods where you can go shopping or find any necessities.

I have nothing negative to say about the property; it is well-kept, in a good area, and safe.

Quiet

Wine glass that stayed in the hallway all week never picked up and dirty towels left in hallway by other guests

Rooms are always clean, enjoy the in room coffee, super comfy beds. The linens are so nice we purchased some for home. Warm cookies are great.

My only complaint is the mini fridge is either super cold to the point of freezing, or hot. Drinks either needed to defrost or required ice. An in room microwave option in some rooms would be nice.