The room was fine and typical of an older property. I appreciated the elevator and the luggage carts. It is right across from the grocery store which was convenient. The underground parking is great. I very much appreciated that they adjusted the cost of my stay when my flight was cancelled and I only stayed 2 nights instead of the 3 that I booked! I wasn't expecting that and was very grateful for the adjustment.

There's a lot of noise transfer into the rooms - I was in the room directly beside the elevator and this was especially noisy. I found it to be quite pricey for what it is.

The room provided everything we needed. Parking was good. The breakfast was a bit meager and not terribly attractive. The staff told us about the boil water alert and provided us with a bottle of water for brushing our teeth. Anything we needed, we had.

The bathroom was a bit small and cold. The shower head needed to be updated. The chairs were adequate but will need to be updated soon. A list of eating places close by would be helpful and the menu from the Chinese restaurant across the street would have been helpful, as well.

Super welcoming, got pet friendly room at no fees. So even if this hotel is more expensive in the future, i will keep going there. Enough of the greedy business owner charging 20-25$ Per PET. The receptionist was kind, smiling and very helpful. The parking was easy. I got a 22foot sprinter and parked in front of fhe hotel. They also offer underground parking. Restaurants all around, great location. The room was clean lobby as well. Will only do business with them from now on! The best of Prince Rupert.

The staff were so helpful and the room was warm and comfortable. Beds were large with nice pillows. The breakfast was fabulous - not a cooked breakfast but lots of juice, muffins, yogurt and toast. The staff kept everything topped up and it was very clean. Free parking with access straight into the lobby. A lift to upper floors. Helpful getting hairdryer and taxi to the ferry and extra coffee pods and milk.

I really would like a kettle to make tea in the room.

Friendly front desk attendant, and a quick, easy check in. The continental breakfast was convenient, although not a huge selection of things, but good enough.

When I thought I had locked myself out of my room I got another key from the front desk - I made 3 trips back and forth from the front desk to the room and the key never did work. ( i eventually found my original key (it was in another pocket) but I thought that after 15 minutes of wasted time, a new key would have been issued.

convenient. nice staff. the only comment I might make is the rooms are not very soundproof. when one asks for a quiet room and the hotel isnot full, might guests not be put next door to each other. I think everyone could benefit from staggering the guests a bit. I know it may save steps for the housekeepers to put guests all together but it would really enhance the stay if you didn’t have neighbors as I could even hear the person yawn next to me. then of course the first visit had young ladies banging on other’s doors and I went out and asked if they might be quiet.

The guests are out all together when that wasnot necessary. the hotel was not full.

Pacific In was extremely accommodating, we were able to get in a bit early into the one room and they opened up the joining one shortly after. It was very very windy that weekend but the room was super cozy and warm. Being right next to save on was great as well we have 4 kids in tow always

I kept sleeping in for breakfast lol no complaints

Helpful staff Large comfortable room.

The breakfast. Overloaded with sugary items…only sugary yoghurts; no Greek or plain yoghurt. Awful overly sweet muffins too. And limited bread choice… no grainy or sourdough, only cheapest varieties of bread .

Very friendly and informative staff. We had an issue with the tv not working in our room and the staff responded immediately to it. Also nice to have a continental breakfast available. We also appreciated and made use of the fridge and microwave in our room.

When the tv in our room was so staticy that you couldn't see the picture -we phoned the front desk, and someone responded immediately. After checking, we were told the tv in that room was old but we could relocate to another room. As we had already settled/unpacked and were there for 2 nights, we asked if the tv could be swapped or get us another tv that worked - we were told no as other guests were checking in that next day - so did they get our old room with the broken tv.? We did repack up our stuff and move to the other room. Also, no screens on the window, but with no air condi tioning , at least it opened. Very loud on the street- but not hotel's fault ( a Prince Rupert thing)

The beds were very comfortable. It was lovely to open the windows for the fresh air. It was quiet. The desk staff were helpful and efficient.

Breakfast was a bit lacking in variety. The parking was a bit questionable. we parked on the street.