We loved the location it was beautiful tucked away in the mountains near a stream-lovely! The private dining rooms were nice and the library/lobby area. The little walk around the grounds was lovely. The private onsen had a beautiful views as did the in room onsen. The staff was always kind and helpful. The cuisine was mostly good and well prepared.

The music in the hotel lobby was awful! Old french songs (my husband is French and he said those old songs made the hotel feel a bit creepy). Simple, classical music would suit the property better. The hotel could use a facelift, especially for the price that is charged. Carpets are worn out in many areas. The area leading to the private onsens is a bit strange and the smoking rooms smoke smell escapes and permeates the surroundings

We stayed here for two nights of our 14 nights in Japan. It was the fanciest and most relaxing part of the trip. All meals and even one drink per person per dinner was included in our package and y'all, the food was so good. You eat in a small private dining room in your comfortable indoor clothes. You don't make any choices so you'll have to be the type that eats what you're fed, though they do cater to allergies (not for us). The food is great quality and variety even if some of it isn't your taste (try everything though!). We had a western style room with two twin beds. I'm 6'4" and I was fine with everything including bathroom and shower. I couldn't quite fit in the chairs at our little table but I didn't need to. The private bath you can reserve is great, I can't take hot baths like my lady can but it was a good temperature. It was cold outside and an open air bath but it wasn't uncomfortable getting in or out. All the interior spaces are beautiful with an elegant library theme. The exterior is slightly more plain but the running stream through the property makes up for that. The staff struggled a little more than the hotels we'd stayed in thus far with helping us in English, but we had English menus and verbal explanations at meals and everyone took great care of us. Checkin was a breeze as they were expecting us and had all the paperwork prepared.

Everything was perfect. Beautiful and calm location. Delicious food - we stayed for 2 nights and it was a different menu for both breakfast and kaiseki dinner on each day. Very nice collection of books and art albums in the lounge area. Lovely cocktails in the bar. But the best part was very attentive and friendly staff. Both my wife and I have tattoos so we stayed in the room with a private onsen. It was fantastic and you can adjust the temperature for your liking. Absolutely worth it. Also, the staff helped us to reserve a public bath for private use outside of busy hours so we can enjoy beautiful scenery of Nagano. The hotel has very unique vibe and history. Can't wait to visit it again.

The hotel was even more beautiful than in the pictures and the onsen (especially the private ones with views towards the river) was incredible. The surrounding nature is breathtaking and easy to explore from the hotel's doorstep. The staff was outstandingly attentive and all the facilities were luxurious - even the gift shop was stellar!

Beautiful hotel with old world feel in lounge library and lobby, lovely lux rooms, great indoor and outside onsens, luxurious ladies bedrock sauna, delicious dining experience in private dining rooms, very pretty in snowy valley with sounds of the river. Hotel provided shuttle from station and to Pilatus Tateshina Ski Resort.

Hotel provided a shuttle to snow field at 8am and return at 4pm only, we were the only people using the shuttle but there was no flexibility in the time it departed and returned.

This was one of the best places we have ever stayed at. Every meal felt like a celebration, the hot springs were delightful, and the room was spotless. I would like to extend a special thanks to the staff. We would love to include this place in every trip whenever possible. One suggestion – it would be great to have vending machines with milk

nice welcoming hotel, friendly service staff, clean and well equipped room. the complimentary 30mins private onsen booking is really worth a try, it’s so refreshing and relaxing. the ryokan dinner and breakfast are authentic and sumptuous. we really enjoyed ourself very much. highly recommended!!

One word: perfect. The atmosphere of the hotel felt really authentic, the food was super good and the staff explained everything. They were also very kind and helpful for any matter. There is the possibility to book a private onsen and the onsen itself is amazing and can only benefits your health. In conclusion, we will definitely come back.

Many things: its aesthetic and interior design, its film, literary, and nearby Jomon history, its locale and placement in the landscape, and of course the baths and service are exemplary.

Due to its location there are scant local transportation options.

Everything was fantastic, and best was the riverside onsen! Rooms were big and very well furnished and clean. Meals were in individual dining rooms. Service top notch and they had English speaking staff! The normal onsens were clean and easy to book too. Comfortable lobby. Food had good variety and was tasty,