This is a new, clean hotel, centrally located, with comfortable rooms and bathroom. The breakfast was varied but a bit chaotic and very tight for tables. Also, unfortunately, very few or almost none of the staff speak English (or Spanish, or French), and very few make the effort to even try. Clearly making it frustrating for guests. This is a sad reality for a large, North American company like Hilton. Upon checking in, neither of the two staff workers at the reception desk were able to communicate basic instructions about the reservation or hotel procedures. Very frustrating!

I visited with a group of 19 people. The communication with the hotel was incredible from the beginning. We checked-in quite late (11pm) but they had all the rooms and keys prepared for our arrival, thus it took us only a few minutes to check-in the whole group. Rooms are modern, (extremely) spacious and very clean. Beds and pillows are very comfortable. Service has been amazing. All the staff is polite and always anticipating our needs. I must thank Kadir, who has been amazing in making sure that we have a comfortable stay. I must say breakfast is the jewel of the crown. Vast, varied and fresh. Coffee is good, no matter if you go for traditional Turkish coffee or an Italian-style espresso, you'll get a good one. I'd totally recommend to any kind of visitors.

Everything was great.

I liked the hotel facilities and staff

The hotel was conveniently located with easy access to transport. The hotel and rooms were clean and breakfast was great. Also would like to add that the staff were very helpful and pleasant.

Check-in took longer than we anticipated and travelling with elderly parents made this situation a little tense as we needed to freshen up and have some rest after a long journey The rooms lacked storage space (places to put your luggage on) shelves and hooks to hang things on.

We really enjoyed our stay. Breakfast was really good, the rooms are clean, bed is super comfortable and the gym has all the basics for a good workout. When I got sick, and most pharmacy’s are closed on a Sunday, reception assisted me in finding one close-by that is open. Exceptional!

Everything was good.

The service and people

We had to move rooms as they were painting and the rooms were smelling very bad and not able to stay in room. For staying for a week we had to make sure we were packed each day as they told us we would move and didnt. It became difficult for me to keep packing up each day to move with babies.

The beds and pillows are exceptionally comfortable, ensuring a restful night's sleep. The staff is incredibly friendly and always happy to assist, making the experience even more delightful. very good breakfast with variety of things, mixing European and Turkish kitchen.

Great breakfast, friendly staff, location and the gym

There were no non smoker rooms available when we checked in. But the staff offered us a non smoker room a day after and deep cleaning. The ventilation in the bathroom didn’t work.

The location of the hotel is at a commercial center where the tram stops in front of the hotel so very convenient to go everywhere which reachable by tram. the room is spacious and clean. Breakfast is great and many options. What is very nice is the staff, from reception to cleaning staff are super friendly and try their best to help. especially the young sweet guy Osman at the reception, he smiles a lot and gave me great help during my whole stay, very professional, many thanks to him. Definitely will come back next time when I visit Gaziantep again.

nothing

Everything about this hotel was exceptional. We thoroughly enjoyed our stay. The staff was incredibly friendly, and the room was impeccably clean. The breakfast was good, and the overall atmosphere was wonderful. I highly recommend it to everyone.

Nothing at all to mention!