Good location, good breakfast and dinner, good staff, easy to get to, Onsen was a plus! Easy check-in, Shuttle bus to the Ice festival. I requested a fan because it was very hot in the room, and I got it. There is a cute souvenir shop on the second floor & bingo! Great parking. Amazing front desk staff. Lots of elevators, so you never have to wait!

1. There is no A/C in the room, just heating, but you can ask for a fan. 2. On the 5th floor, it took forever for the water in the shower to heat up. 3. It’s not super bad, but you don’t have a key card for your room. They have real keys. So, you must remember to lock your door & there are no extra locks on the door. 4. Karaoke rooms were closed

The location is perfect. It is inside the park, within walking distance to the ropeway, little village and some hiking. I like my Japanese-style room. The staff is very friendly and helpful.

Dining. The food itself is OK. But the restaurant facility is so outdated, the walls are so dirty that even for me who never paid attention to any stains was too much.

Multiple onsen to pick, buffet is good, there is also bus provided to transport us to the sounkyo ice festival venue, most importantly there is free sake :D

It's a bit old though, onsen a bit dirty too

Both dinner and breakfast are excellent. Food is delicious and have a good variety to choose

Water in private bathroom takes a very long time to heat up during the peak hours when everybody go to the onsen

Onsen facilities. dinner are excellent. Friendly staffs are so nice.

the location is on the hill, not so convinence for the guests with public transport.

Super helpful! Front desk staff helped to jump start my car for me.

A bit dated, buffet very average

Amazing food! Nice rooftop onsen but have in mind it is male/ female alternating.

We enjoy Ibsen and view.

Staff cannot speak English well enough to communicate.

Very good view only on the river side. Facilities are good.

Beautiful hotel, good buffet with good view, but no heating system on toilet seat in-room

More towels please. We came there three (2adults with 1 child) but there were only two towels.