The service was excellent - I was picked up at Asahikawa Airport when I arrived and dropped off at Asahikawa Station when I left, and they run evening tours to the blue pond. I also loved the breakfast and dinner - there were plenty of vegetarian options - and Shirahige Falls are a two minute walk from the hotel, and absolutely beautiful. The concierge came running out to grab my suitcase when I arrived and knew me by name when I went on the blue pond excursion and when I checked out.

The rooms could use updating (that said, they clearly spend their money on staff and customer service which is a better use for it) and the bathroom had a bit of a sulfur smell to it which was unpleasant, but keeping the bathroom door closed stopped the room from smelling.

Pick up and return from local railway station (about 20mins) all included !! Well located inside national park, about 30 mins walk to Blue lakes, the waterfalls were just outside the hotel entrance. Very interesting volcano museum up a long flight of steps on the other side of the water fall, very much worth the climb up, short film in English and plenty of detailed explanations about volcanoes in English. The hotel Onsen was excellent as was the buffet diner and breakfast. Thank you !

The room was a little dated but in same respect it is hotel for hikers and outdoor activities not a 5* gin palace ! Apart from dinner & the onsen there was not much else to do in the evening.

The rooms in the wing (I think East Wing), were a bit dated, but that added to the charm of the place. The location was superb, and in a quaint area. The size of the rooms were huge, compared to most of the other hotels we've stayed in in Japan.

The towels in the room seemed to be quite thin, perhaps they are due for replacing soon. The decor, again, a bit outdated, but not a big issue, it added to the charm of the place.

It’s within a walking distance to the Shirahige Falls and bus stop. Hotel provides a night tour to the Blue Pond which was very nice and helpful. Dinner and breakfast were also great!!

It’s pretty old and outdated on the main building and rooms, but the dining area was renovated and modern updated.

Onsen was excellent and the food was good.

Dinner was extra and the same everyday

The breakfast and dinner buffet are very good. There are many dishes for your selection (The specialties of Japanese food, Sashimi, western food, hot pot... ) The service of the staff are very helpful and nice. The location of the hotel is very near the travel spot 白ひげの滝 & 白金青い池

The air-conditioner in the room is not cool enough.

Terrific breakfast and dinner, nice and spacious onsen with outdoor views

The room noise isolation needs to be improved, because we can hear the neighbors‘ talking clearly

staff courtesy, good amenities provided for onsen.Very good breakfast and dinner buffet. there is a shopping area for local products.

no USB charger outlet.There is a big step up to go into the bathroom.Not a lot things to do in the area.

Just in front of shirahage waterfall Reasonable price Beautiful restaurant area

Old japanese style room and decoration Onsen area is a little bit old but not bad

choose this hotel because onsen and include breakfast and dinner buffets . Buffet really good.