We stayed on the garden side, they graciously allowed us an early check-in, as we travel full time for work and pleasure and we're on the road for over 30 hours. The room was newly remodeled, very clean with comfortable mattresses. The staff was unexplainably welcoming and handled the only small situation we had with something about billing rapidly the next morning. Other than that the state was excellent and we will absolutely return as we frequent that area of the country often. Everyone at the front desk was phenomenal, thank you very much for allowing us to stay and the management as well who helped us resolve our small issue in the morning she was amazing.

There was one hiccup during check-in, where we were mistakenly billed more than once, but like I mentioned it was handled immediately with no questions asked. Huge shout outs everybody that works there the place is clean and the staff is very welcoming..

like always the best place to stay in town with family and for work ! Only bad: They do not have the hotdogs at happy hour any more. I am quite sure I speak for nearly every guest: They do NOT need to be free, charge us a fair amount please - but bring the hotdogs back - my kid just loves them and so do I and everybody we have been speaking with ! PLEASE BRING THE HOTDOGS BACK - sell them for a fair price ! Everything else is just absolutely PEEEERFECT - THANK YOU SO MUCH !!!!

Family Garden Suites gives a different vibe to customers. Instead of the cold corporate, cookie cutter experience, Family Garden gives a more homey atmosphere to its guests. For one, it hosts an evening happy hour in its cabana hut near the pool. This alone gives a very inviting touch to the experience. The pool is surrounded by gardens and is welcoming. 'the office stocks a variety of food and drinks to sell to its guests, so that you dont have to get in the car and drive anywhere for last minute food items. the staff are all very friendly and accommodating. Cynthia, the manager sets a very welcoming vibe for her staff so that everyone seems happy to work there. They offer some business center tasks to its customers, too. Laundry machines fully functional. great pool, hot tub. coffee available late into morning in office.

Breakfast was a bit short, ending at 9 am. No low calorie food items such as oatmeal. outside patios around guest back door needing cleaning.

Very close to the border crossing into Mexico. Facilities clean and well maintained, comfortable beds, hot showers and a great place for my family to stay when arriving to Texas from Mexico or traveling into Mexico from the USA.

Breakfast is very simple carb choices, honestly my family didn’t mind, but if you expect a hot breakfast or protein choices you will need to plan differently.

Everything was great from the staff at the front desk to housekeeping I want to thank the gentleman with the ponytail and black shirt that checked me in for having patience in explaining to me where my room and breakfast place was at being that it was my first time staying here.

What I didn't like was the new system that had the staff looking frustrated but never once did they disrespect anyone and also it would be nice that only the person checking in be in the lobby instead of having the whole family in there when there's not enough space for more than 6 people to be in there. Also beds were a bit too hard.

The location was great but our room was out standing. Easy to walk to dine out. I look forward to stopping here on my next trip to MX.

Staff need to come into the bathroom and close the door when they're cleaning. When sitting on the toilet clients are looking right into a wall with dirt and crumbs at the bottom. The one room they're going to be barefoot in.

Breakfast the Garden view was awesome and of course pet friendly!!!

The Bathroom wasn’t that clean and cannot even flush well and the receptionist that gave us the room didn’t tell us about the happy hour I realized that the last day when the happy hour ended the day before the check out because I went to get some pool towels and also that receptionist wasn’t very friendly!!!

This was our 2nd time staying. I love the response I was met with when I had a issue with our room. We got in late and waited to resolve issue in morning. Cynthia the manager was amazing and went over and beyond to figure things out and then followed up and checked on us later! Even showed us more of the Hotel we hadnt seen our first stay! Beautiful waterfall, garden and loved the hot and cold tubs away from the lively pool. Room got nice and cold. Beds were comfortable and rooms were clean. Jerry working overnights is awesome and glad we got to see him during both stays. He is easy to communicate with and very pleasant.

The positives outweighed any thing I could complain about.

Room started out hot but got nice and chilly after awhile. Love the social hour for guest. Love how room was set up like 2 separate rooms giving my husband a bit more privacy from his brother who was also with us. Close to everything in town!

Breakfast was only cereal, waffles and sugarless kool-aid..very sad sight. On a Friday and Saturday more staff is needed to help with guests check in and guests going to desk for help. The 1 guy looked stressed bc so many people needed things at once with a super long line of annoyed looking guests. on weekends they really should have 2 people at desk. I felt bad for the guy and wish I could of jumped in and helped.

Rooms were set up pretty awesome. Once you entered, there was a bed, then the restroom followed, and the 2nd bed was at the end of the room. Having the restroom in the middle gives a little privacy to both beds, which I think is awesome. The hotel was clean and mostly well kept. There is a pool, playground, and gardens with a waterfall for families (kids) to enjoy, which is a plus. The hotel does a have "palapa" with happy hour, which includes free snacks for guests. Offering a breakfast is also a plus. The best part is having a late check out at 1pm so you don't feel rushed to leave.

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