I had a wonderful stay at Hotel Metropolitan Yamagata! The location is absolutely perfect—conveniently connected to the station, making it easy to explore the city and surrounding areas. The hotel itself is modern, clean, and well-maintained, providing a comfortable and relaxing experience. Overall, I truly enjoyed my stay and would definitely recommend Hotel Metropolitan Yamagata to anyone visiting the area. Looking forward to staying here again in the future!

The staff were very welcoming and attentive, always ready to assist with a smile. While their hospitality was excellent, I did find that a bit more fluency in English communication would enhance the experience for international guests. That being said, their warmth and willingness to help more than made up for any language barriers.

Wonderful location, wonderful staff and wonderful hotel overall. The moment you arrive you feel welcomed, the lobby gives the vibes of a 5 stars hotel. Its crazy that the hotel is located exactly at the train station (makes everything easier) and the building is so big that if you get a room on a high floor, you have wonderful mountain views. I really loved the staff, specially a receptionist that helped us with a dining reservation. Unfortunately I forgot his name, but he made our stay beyond special. THANK YOU. It was overall such a nice stay, I loved Yamagata and its sorroundings. The staff seems to be professionally trained and they can also speak good english. They have many type of rooms, we had the classic double room and even though it was not modern, we had a LOT of space and everyday cleaning/water. If I ever come to Yamagata again I would definetly stay here and also recommend it to others. I even wish we stayed here longer!

I really recommend you to book the rooms on the South Tower, because they seem to be renovated. I had two rooms and mine was a classic room, and I could clearly notice the difference. My room look older, and it did not include some nice things like Netflix or iron board (the modern room have these). The views are also way better. We added the western breakfast to the reservation. I have to admit I found the price a bit high compared to what it was offered. They also have a japanese breakfast option, maybe next time I would try this;)

I had a wonderful stay at this hotel! The location is unbeatable—right inside the station, making it incredibly convenient for travelers. The staff were exceptionally friendly and helpful. What stood out the most was the thoughtful touch for families with children. My kids received complimentary items like sandals and toothbrushes, which made them feel special and added to the overall experience. The combination of a strategic location, great service, and family-friendly amenities makes this hotel an excellent choice. Highly recommended!

However, I found the pillows too hard for my liking, which made it difficult to sleep comfortably. It would be great if the hotel could offer softer pillow options to accommodate different preferences.

Conveniently located right next to and accessible from the station building, the hotel is an ideal base for ecploring the area. Rooms are a decent size, full of light and - as usual in Japan - spotlessly clean. I would stay there again when visiting the area in the future. Front desk staff is friendly and helpful.

Not the hotels fault but maybe of interest to some readers: the mattrasses, though of good quality, are pretty hard and as a person suffering from chronic back pain, I woke up quite stiff in the morning. But this is an issue I have to deal with for most of my stays during travelling in Japan.

Loved the modern bathroom and how spacious it was! We drove here but the location is also superb as it is directly connected to the JR train station and as a result has very easy access to food etc. Very good value for money!

Not really a dislike, but a note: As with most denser areas in Japan, the hotel parking utilizes an automated parking system, so dropping off / collecting your car can be a bit more time consuming and less convenient than a traditional parking area.

The corner room is awesome. Specious and quiet. I visited in winter, this hotel actualy connected to the station and mall. So no need to go out side at all.

There is no parking in the property have to use parking outside. And in my level, the windows were facing AC units outside, and all the roof where those AC units were located blocked any view. I stayed only one night, I was lucky not to be there during the day with all the noise from AC.

Very easy to find as it is located AT Yamagata station! Very modern and classy hotel that highlights the history and art from Yamagata Prefecture. Our room was the biggest room I've had in Japan for a standard double bed. Windows were large and wide, ceilings were the highest I've ever seen in Japan. Which gave the room a more open spacious feeling. The hotel room had a nice spacious bathroom that is generous for a Japanese style bathroom. Plenty of space for 2 luggages. Bed and pillows were VERY Comfy. TV also included Disney+, and other streaming services. Laundry was available at 2F but there is only 2 machines, but are the hybrid washer/dryer. Staff at reception were very friendly and can speak English to Assist you! Wish to go back to Simply experience this hotel again!

Streaming service on TV like Disney+ did not work too well. A small bump in an otherwise fantastic hotel.

Location was outstanding . Place was very clean ,but perhaps best of all was the care and attention shown to one of our group who fell ill. The young trainee rang around to get a clinic, organised the taxi, sent through the relevant documentation & then rang the clinic while we there to see our friend was ok. Outstanding Japanese hospitality .

As with most Japanese hotels, the rooms aren’t big, but they are clean & comfortable.

We were looking for a hotel where we could drop our bags on the way from Zao Onsen to Ginzan Onsen and then return to stay for the night. In the morning, we were able to take a short train ride to hike up Yamadera and then return before checkout and catch our train to Tokyo. This hotel was perfect because it was literally connected to the train station and right by a big department store/food hall for good local souvenirs and bentos. It was a very nice, large, modern hotel and we did not hear any noise from the trains. Private bathroom and shower. Very good deal for the price.

Everything was great.

Extremely convenient, right above JR Yamagata. The hotel ambiance is very nice, very welcoming, clean, and comforting.

For a hotel this big, I wish the hotel provides more coin laundry. Most travelers also going around Japan for weeks and nearly all of them need to use the laundry facilities. The location of the coin laundry also quite a walk as it’s located on the other building. I had to walk with my dirty laundry only to be dissapointed as both machines are taken. I also can’t find a status of the laundry and there’s no queuing system. It was frustrating having to walk back to my room with all my dirty laundry.