Lovely location, just a minute walk from the Old Street, and less than 5-minute walk from the Wulai Bus Terminal, which made travelling about so convenient, unless you’ve got the rain clouds trailing after you during your travels. Staff service was friendly and attentive. Breakfast + Dinner Half Board made it so much more convenient as we didn’t have to think about where to have these meals at.

The three sets of stairs up to our room made travelling with luggages a challenge. And our room was located on a different building from the main, making it tricky to get to the main building when it rains.

The rooms were exceptional, the most comfy bed and beautiful spa. I especially loved the public women’s baths in the hotel. It was an incredibly special cultural experience as well as very relaxing. The views are spectacular.

It appears I was charged for a couples stay even though I booked for one person. This meant I had double portions at each meal and no option to forego that for a refund. Didn’t really need the extra food and would have rathered to have the cash.

Location was good. Just next to the old street and main station. I booked a private transfer which cost me 1200 TWD per way instead of using the public transport to get to this place. It's more convenient and hassle free. My view in the room to the river was great. Private onsen in my room. Meals are provided but just basic simple hotpot for dinner. Breakfast was the same. The service staff were kind and polite.

Only 2 pillows were provided. I had to use the cushions to hug to sleep.

The hotel is in the centre of the old town where I just need to walk a few minutes from the bus stop, and then be able to walk to old town streets. The hotel room is wooden-built so I can feel warm and cozy when staying. The room space is big, with built-in hot spring bath tub, viewing to the main river. It was such a great view when taking hot water. The staffs are friendly and supportive, though we have to use Google translate to communicate with them but it is manageable. Breakfast with western style is nice also. I have good stay here. Though I came on Wednesday, look like that the hotel is fully booked so you should plan ahead to make any booking here. It's price worth paying.

The dinner is included in the room rate. We ordered the chicken hotpot and did not realised that it is quite oily and fatty. It did not go well with my taste. be considerate with your choice.

Very close proximity to old Street, close to the bus station, family Mart just around the corner, one of the bigger resorts in Wulai, meal was included with eastern and western styles, people were really friendly. We had a room that slept four people, and the AC was nice and strong.

AC in the dining area was turned on at dinner time only, it was really hot in June, Hot Springs, for the men and women were a little dated, but however, appropriate for the traditional setting

The staff are very kind, bed was amazing, the spa area was to die for. Dinner included was hot pot ( very yummy!) And breakfast to choose from Chinese ( best one) to Western style. The room was everything we dreamed of , had a spa bath with hot spring water overlooking the mountains and river.

Nothing, but if you are picky the accommodation it's a bit dated. And rustic

This is our second time at Full Moon Spa and we thoroughly enjoyed our stay. It is very conveniently located, right at the start of the Old Street. We brought our young kids with us and they really enjoyed being able to use the private spa in the room. My husband and I loved going down to the adult spa downstairs. I have some dietary restrictions and they were very accommodating. The food portions were very generous, and the staff were very helpful.

Excellent location. Short walk from the bus station and right at the beginning of the old street. There is a convenience store nearby as well. Staff were very detailed in explaining about their property, facilities and also friendly and helpful in giving tips and help with questions about sightseeing in Wulai. The view from the room is fantastic. Full board and meals are great too.

I would have preferred a firmer pillow and choice of twin beds. Proper mugs instead of paper cups. More hanging racks and hangers for towels and clothes etc. All well fitted and whipped just personal preferences.

The food was excellent and location to the river and shops are awesome. Private room with the hot and cold baths were spot on.

The lights I thought were on the dim side and the place is accessible with elevators and or stairs. The rooms are in separate buildings from the main building with the front desk and dining area.

We stay here each time we go to Taiwan - the location is great, the dinner and breakfast are very tasty, the hotsprings feature 2 saunas and 3 different temperature baths.

I wish there were bath robes after hotsprings - it feels a little uncomfortable to put on my clothes after bathing. Two towels were available after bathing, but no bath robes to get to our room.