Quiet room, helpful staff, nice vie to the garden, privat pool, nice breakfast

Have potential in maintenance , can be easily upgraded to perfect place

The hot spring bath in the room was great (it's what people go to Wulai for). The bathroom was big. The TV has a crazy number of channels. The breakfast was pretty good. The location is OK; about a 10 - 12 minute walk up hill from the Old Street (use the steps that cut out the road switch-backs). The owner was nice enough to use a translator for us to understand.

The building is old and getting quite run down.

The spa is nice and the breakfast is good

Tha bathroom could use a little more cleaning regarging the hotspring stains. Walls are also quite thin, so you can hear the other rooms. Also, AC and refrigerator are quite noisy as well

A hot tub in the bathroom. Nice stuff and try to help a lot!

The building and rooms need a renovation, everything is old and looks not so nice anymore, but still clean

It was good. I liked the eggs.

I needed more options.

It was as pictured.

Rude staff. Mold on walls. Far from old street. Check in at 17:00 but check out at 11:30.

The view in room 305 of the mountain. The hot spring bath if you are into baths. The nice restaurant nearby

I've travelled a bit, the reception we got would have to rate as the worst. Given this guy doesn't speak English, he has zero personality and little interest in his guests. He must be the owner, as no one else would employ him. He looks like a slob, and dresses like a slob. Dirty in fact, which matches the cleanliness. I don't think the carpet has seen a vacuum cleaner for a while. There is no daily room service offered. The breakfast is mediocre. We have stayed in Japan style Ryokans before but this was the least comfortable. The mattress and pillows were not comfortable to say the least. Location is 20 minute walk to the main sights of Wulai. Lastly, the 5 pm checkin is ridiculous Terrible value for money.

Had booked on booking.com the advatising was extremely misleading turned up and was told our booking was for 2 hours had traveled from Tapai and had nowhere else to stay so was made to pay almost double what was agreed to on booking.com very run down rooms not sure if the carpet has ever been cleaned paint peeling everywhere mould everywhere would not have stayed if we had enywere else to go for the price I was made to pay I would of thought it would be 5 star not -5 star honestly watch out for this one you've been warned. Been in traveling Asia for years and never been scammed this bad.

Dishonest and dirty