Wonderful hotel with exceptional service. Manjula was superb and looked after our every need, all the staff were friendly and delivered excellent service. The view from the hotel is exquisite, and there is a wonderful feeling of calm and peacefulness. The food and drink are of a very high standard with wonderful cocktails. The turn down service with the hot water bottles is a lovely touch. We were enchanted with the local birdlife and entertained by a small group of monkeys outside of our room. A wonderful stay at a very special hotel and we would highly recommend.

The junior suites do not have a bathtub.

We've been to many 5-star hotels all around the world, and surprisingly received the best hospotality service in this Hotel during our 2 night stay. It's a hidden gem !!! The view is epic from infinity pool. The food is Michelin level perfect. They light up dome fire while you dine outdoors (evenings might be little chill) there are 2 roms with fire place & ready to be fired up upon your request. They even put hot water bags into your bed during evening turn-down service, who expects such thing in the middle of Haputale :) Definetely will come back

Everything was perfect. This is the best hotel we have ever been to and I actually didn’t want to leave. We stayed for two nights in a Suite. The weather was really nice, the views were breathtaking. The hotel had the best staff I have ever met. It is a seven star hotel in my opinion. We had their lunch and dinner bott twice and the food was some of the best we’ve had. Lunch was $20/person and dinner was $25/person. Very good price, there was a LOT of food. Different menu every time and options! The pool was lovely also. There is a couple of nice sights you can also visit.

Where do we begin? From the moment we stepped through the door we were knew this was going to be a highlight of our holiday. The hotel arranged a free pickup from Haputale train station and greeted us with a hot towel and a welcome drink. The location and view are breathtaking, the food is amazing and plentiful, and the cocktails were some of the best we’ve had. The rooms are beautiful with such attention to detail. We won’t spoil some of the wonderful touches that you will experience during your stay, but you will not be disappointed. The main reason why this place is so special is thanks to the wonderful team of people who work here. Exceptionally attentive in an understated kind of way. In a country where we have experienced nothing but great service and genuine hospitality this place really takes it to the next level thanks to everyone we met during our stay. We were made to feel like this was our home from home and loved it so much we extended our stay by one day. The ride up to Lipton’s seat is a must and we recommend walking part way back to enjoy the serene atmosphere of walking through the tea bushes and the tea pickers. Also, be sure to walk around the hotel property. If you are really lucky you might be joined for breakfast by the inquisitive monkeys. Sure, it’s not going to be the cheapest place you stay, but in our opinion it’s worth every penny. If you are looking for a little piece of heaven in Sri Lanka you’ve just found it! Definitely our favourite hotel of our holiday.

Absolutely nothing

The service was one of the best we’ve ever experienced. Everyone was extremely attentive and took the utmost care of us. The food is another big topic: it was exceptionally good, so I would highly recommend having lunch and dinner, even when it’s not included in the fare. Lastly, the location and the view were simply stunning. From the hotel itself you can explore the tea plantations without any other tourists (unlike in other tourist hotspots). Moreover, some of the hotel employees may join you on hike and show you some nice trails.

This was my second stay at Thotalagala, and it was just as perfect as the first time! The bungalow is beautiful and the service beyond compare. Small and intimate, with beautiful rooms for relaxation and a fireplace room perfect for socialising with other guests. Coming into our room at night was a pleasure, with tea and hot water bottles waiting. The staff were so attentive, giving us a slightly better room and packing us a lunch when we left. We are definetly coming back!

Nothing, everything was perfect.

We loved every minute of our stay at Thotalagala! All of the staff were truly exceptional - extremely welcoming, thoughtful & proactive. As soon as we walked down to the pool towels were produced & water was brought to our sun loungers. The food & drinks were also amazing, special shout outs for the welcome hot chocolate, afternoon tea & the most delicious Sri Lankan breakfast of our stay. The room was extremely comfortable and the villa is absolutely beautiful. The shower was fantastic. We loved the pool - it looked stunning & was lovely to swim in. Beautiful sitting rooms with fires in the evenings where we enjoyed playing games and reading. Decor was incredibly stylish and in keeping with the theme of the former tea plantation bungalow. helpfully arranged a tuk tuk to go up to Lipton seat and the tea factory - included in your stay. Picturesque local walks through tea plantations. Arrive hungry, leave satiated. A blissful, relaxing idyll in which to recuperate.

Incredible views, in incredibly warm welcome, super thoughtful staff (preempting our needs before we even asked), gorgeous interior, super clean yet cozy, loved it!! True 5* service. So many lovely surprises like the hot water bottles in the turn down service. An amazing stop on our honeymoon!

Maybe if the pool was heated but it was still fabulous!

Everything was perfect. The property is very well maintained with a beautiful garden and impeccable rooms. Great views from the terrace and pool. The staf is very friendly and helpful. The food was very good. We would advise having the all inclusive package to get most out of your stay. This was our favorite hotel during our Sri Lanka trip.

Nothing

Everything ! The place is amazing. It is charged with history and beautiful. You will find books and board games everywhere to enjoy by the fireplace when the sun goes down. The gardens are a dream. There are very well curated and you will be able to observe the birds nesting in the trees. And the view ! There is no words to describe it. It is breathtaking. Finally, what we enjoyed the most was the service. We are used to travel in luxury hotels and the staff of Thotalagala have nothing to envy to the most experienced staff. The food was really good and every team member was very kind and thoughtful. They gave us a free upgrade, offered us so many little attentions that I can mention everything in this comment. They are knowledgeable and flexible, they care for every little details, they are passionate about hospitality and genuinely caring about people. And at the end, that is the thing that matters. They are the one making this place feels like home and we hope to be able to visit them again.