Great location, exceptionally tidy in all areas of this hotel even the parking lot. The suites are roomy, have great AC and nice large windows, smell and feel very clean!! The bed was a bit firm but otherwise great, very nice linens and pillows. Large TV with decent channel choices..Excellent restaurant food breakfast to dinner, service is awesome. You can really see they care throughout and all staff were A+ We stayed longer because we liked it so much!

The toiletries are small (but great quality) pool and spa areas room small and a bit dated but clean

We had breakfast in the connected restaurant called Farina. It was very good and amazing price. Staff were very busy but very pleasant. We usually stay at a motel that breakfast is included

The cost of our accommodation quoted by booking.com was not the total which is what we normally experience when we book. Whenever I check into my motel I know the exact cost based on my booking. However I was quoted 319.98 for the Best Western and had to pay 376.04. It was for 2 nights. My family used booking.com and stayed for 3 nights and did not pay much more than we did. She did not experience the surprise price difference. I like to know the full cost when I book for my budgeting purposes. I will monitor this and explore other booking agents if needed,

Staff is super friendly. I love that they have pet friendly rooms as sometimes I like to travel with my pet. Great location close to everything. Beds super comfy !

At night I like to relax and warch tv and the channel selection is not that great I wish I would have brought my firestick or something

The pool area and hot tub were great! Staff was friendly.

I didn't realize there was no continental breakfast when I booked, though I was happy there was coffee in the lobby with Matteos sugar free syrup! Yum!

Fantastic. It had everything. Comfortable, good value, pool, spa, restaurant and vending machines. Location was awesome. Close to everything we needed for our visit and hockey tournament.

Upgrade extra blankets to something more cosy and snuggly. Thanks

The hotel manager was great! I had explained my husband passed away and me and my children were there to get away and have sometime to ourselves and after I said that manager said if we need anything to let them know and they'd try there best to accommodate me and my family. It made me feel at ease and I felt happy that this nice lady who didn't know us but took into consideration that we were grieving and wanted to make our stay enjoyable and made us feel like we were taken care of, no worries just enjoy your stay and enjoy the pool with your kids ❤. Me and my kids are actually planning another trip to North Bay in a few weeks because the service was so excellent at this hotel my kids want to go back. Thank you Laura for taking the time to make me and my kids feel so at home here.

Staff friendly, room clean and quiet. Restaurant had good breakfast choices.

I don’t have an issue but no elevator access to 2nd floor. So if mobility issues ask for 1st floor.

Awesome staff at the front desk. Restaurant staff most of them were kind and thoughtful.

Beds were very uncomfortable. We had 2 rooms. The first room the shower was horrible.

I loved the restaurant. Great food and service conveniently located in the hotel.

What I did not like about the stay was beyond the control of the hotel staff. Our stay happened to coincide with a hockey tournament and some of the facilities where overrun by children who were not being supervised by their parents

Traveling with my 70 lb goldendoodle. The room was clean , with no dog hair or odor on the carpet. Staff is very friendly and helpful Would certainly go back