The location was great. Bathroom was clean. Breakfast was good. Reception was good.

The pillow was not good at all you should ask to change it. Also blankets was too old and really needs to be changed

The staff were very friendly and helpful. For example when we were just having a well-deserved beer after a long hike, we were offered special little cakes made "in house" - for free! The location is good, a little way out of the main town which can be very busy. The car parking is good. We were able to borrow an umbrella for a walk to town - a welcome service!

See aboveThe Hotel is clearly well established, but in need of a little modernisation. The fixtures and fittings were quite old, and for example there are no modern electrical systems for phone charging sockets. The breakfast was ok, but why is the only fruit tinned peaches? Italy is full of abundant fresh fruit and vegetables! After a terrible winter ski season the Hotel must be able to pivot, and go for more guests in the rest of the year who visit to see the bears and wolves. This new "wildlife tourism" market could be a profitable way to keep the Hotel financially viable.

Was available

Needs major refurbishment . Rooms old fashioned. Bed with sheet and counterpane (not seen one of those in years). Curtis and didn’t close properly .Very noisy in corridors outside bedroom. Breakfast was awful-no fresh bread , cold scrambled egg etc

Position

Dinner served very slowly

Good location Good building but terrible furniture in rooms. It could be a really nice hotel in the right hands. In need of an update.

The service was poor, almost unprofessional: I was asked to pay cash for our stay instead of using my card for no obvious reason. Difficult to do when staying three nights and with no functioning ATM in the village. Nobody at reception in the evenings and no checkout possible before 8am, which was a problem for us upon leaving as we had long journey. The restaurant food and service was very poor, even at breakfast: little choice, croissants were incredibly stale and coffee was undrinkable. We decided to eat at the restaurant in the first evening based on good reviews on Tripadvisor. We never got our starter and when main course arrived 30 minutes later waiter simply shrugged his shoulders when I enquired about starter. The main course was also overcooked and dry. In the same sitting at least three other tables complained about service. It makes me wonder about the accuracy of the reviews. Finally, bedroom corridors where extremely noisy (no carpet) and you could hear loud voices and doors closing throughout the night

Nothing

The structure is shabby, obsolete and very poorly decorated; the lighting is very cheap and the furnishings either in the common areas or in the rooms are old and worn out. Staff: The property manager clearly gives the impression of not having any clue of her job and we noticed another disturbing individual dressed like a chef who was screaming unlikely threats around trying to intimidate me and my family unsuccessfully. Sorry for the young reps who seemed to be decent persons who happened to be in the wrong place. Cleaning: When we finally arrived in our room after a very long day later then midnight we had a disgusting surprise. In the bed hair, pubic hair and dirty sheets; dust everywhere spider web in the corners. The I-don't-know-what-I'm-doing-here manager came to have a look, bored and annoyed and only when she saw that crap after having stammered an apology she gave us another room.Finally at around 1:30am we went to bed still disgusted. Health: literally none were wearing a mask and we couldn't see any sanitizer dispenser or at a least a signage to pay attention because in the real world there is a pandemic. Kitchen : Breakfast was a way below of being acceptable with poor choice of pre-packaged and industrial cookies and pastries with literally nothing reminding a rich, classy breakfast you can expect in a 4 (four!) stars hotel. My brother asked a slice of lemon for his tea (not some Eggs Benedict!) and the poor guy answered it was not available ... Fortunately we skipped the second breakfast (which was included) The only 4* element is the outrageous price. Shame on you!

We didn’t eat the breakfast because it was poor. We ate in town.

This is a 2-3 star hotel and is totally misrepresented as a 4 star. The decor is from the 70s, no Aircon we couldn’t take the heat . Small room, huge terrace that had very little furniture.