The room was amazing, super spacious and very elegant. The free laundry facilities next door were super helpful.

The first room we were given had a terrible sewage smell. The staff were aware of this ongoing problem, and arranged for us to change rooms. But, it is an issue that should perhaps be addressed, instead of waiting for guests to complain? We appreciated that they changed our room, but it was a hassle to pack up again. The location is NOT very convenient. No supermarkets or good restaurants nearby, and the restaurants on site were incredibly expensive. The WiFi didn't work very well at all. The breakfast was outrageously expensive.

The staff were so attentive, helping in any way they could my taxi and train travel was all helped by the amazing front-of-house staff. The restaurant staff were brilliant, even the managers helped out when it was busy a really good team. The location is great, the famous Shaolin temple is not far from the amazing city.

My room 1617 was a little warm for me when I first arrived.

The staff were very good, one was exceptionally helpful with information about transport, dining and in general. Food for breakfast was good, lots of variety, slightly expensive. Very comfortable room. Near a few less known historic sites

Breakfast slightly expensive, internet intermittent, and occasional problem with Tv reception

Breakfast was excellent. Staff very helpful and supportive. They went out of their way to help us with the language barrier. They confirm with the driver where we wanted to go. Thanks, especially for Emilia. She was a great help.

Everything in hotel was good.

Miss Echo Niu from the reception was very friendly and professional. She helped me with train tickets and invoice issues. Thank you. Hotel was clean, well located. There is a swimming pool and quite well equipped gym.

Not in walking distance to the mall, but taxi is readily available. Staffs are very friendly and helpful to attend to requests. Breakfast was good

No eatery around & not near to shopping mall

Really wonderful experience,we are very comfortable in Crowne plaza ,centrally located & enjoy chines food

Room temperature was too hot and stuffy.

Excellent

Everything was great

The cleaning service is very bad

They didn’t clean the room good and they didn’t wash the glasses and no water , bad stay and will never come back again