Staff extremely friendly and down to earth. Having breakfast included was great as eating out in NYC is expensive. Room was big for NYC standards with kitchen area and huge comfy bed. Location was brilliant, a 15 minute walk from the Rockefeller tower and felt very safe in this area! Super clean and a really great hotel. We paid 60 dollars for a late checkout, which was worth the money we stayed till 4pm as our flight was later that night. Great option to have and really happy we stayed here for 5 nights over Christmas.

Scaffolding out the front of the hotel made it a little hard to initially find but it was fine!

Jennifer is amazing! She was so helpful. Location is excellent. Room had a great kitchenette.

mattress was hard and sheets were really scratchy. Would have slept a lot better if the bed wasn’t so uncomfortable. Disappointed that the balcony had construction stuff all over it.

The location of the hotel is great, central to most tourist attractions; easy access to taxis. We walked to most places including Central Park, The FRIENDS building on Perry St. Taxi cost roughly $9 for a 2-mile trip from West Village, even less to Central Park. The room comes with everything you need and was very tidy and well-cleaned. The staff were great and allowed a later check-out, they were very polite and willing to help with any queries.

If you're a light sleeper or hate noise, I wouldn't recommend it, as the hotel's only downsides were the refrigerator was insanely noisy, it interrupted our sleep some nights because it's quiet for 30-40 mins then kick starts and runs for 10 minutes. The windows aren't very sound proof and you can hear everything on the streets; we were on Level 5.

Came for mix of work and leisure - chose the hotel as I had reward points to use and needed to add extra nights. Very helpful, accommodating staff, comfortable size room with two beds/enough space while traveling with my sibling. Useful small kitchen. Great breakfast spread and good location walking distance to 5th Av, Broadway, etc so also perfect for tourists.

The room was a bit dark as it was on a lower floor at the back of taller buildings, but quite big for NYC, so it wasn’t a major issue esp if you’re not in the room often.

The location is pretty good. Close enough to everything or easy to take a bus or get a short taxi ride. Nice breakfast for every taste. It's super convenient to be able to store the luggage in the hotel. The stuff is good.

The room is ok, but it was unexpectedly with 2 queen beds instead of 1 king-size bed. The bed itself is good.

The complimentary breakfast was very good, could have used some veggies. Our suite was very comfortable and allowed for cooking.

Some wear and tear (paint letting loose on the cupboard, broken plugs in the wall)

Good location. Nice breakfast

Location was great-walking distance to Central Park, Rockefeller Center, Time Square and to nearby restaurants. Central location but away from the noise and congestion of Time Square. Room had a kitchenette with a good sized refrigerator with freezer on top ( not the mini fridges you get in most hotels). We would book again.

Location, Room amenities, Very Clean, and a Great breakfast.

Valet Parking Price!

Excellent breakfast; walking distance to Grand Central Station, UN Plaza, shopping and dining. Staff are wonderful and helpful. Full size refrigerator, dishwasher and access to laundry was very helpful.

Rooms seem smaller than expected. Having only one chair made it awkward to sit in the evening.