I like the location with Pacific Place mall nearby. Relatively convenient location and with good public transport network. I like the restaurant on the top floor with stunning view. Staffs were attentive and polite.

The deco is a bit dated and needs more upkeep. The room is too dark at night. Not much facilities in the hotel. Not enough eateries to invite guest over. It is hard to get a taxi.

This is probably one of the best hotels I’ve stayed with. The staff here will go the extra mile; the room’s design is okay slightly dated but still modern. Will definitely comeback the soonest. The location is good shopping and food is within the complex and is near Admiralty Station. The view of the harbor is the best! Now I understand it why they are included in the list of the world’s best hotels.

None as of this writing

I have no complaints. Staff is very attentive to our needs and very courteous. Room is very spacious, clean and comfortable. Location is also perfect. Everything is great.

Nothing.

Amazing location, very helpful front desk team.

I liked coming back after all these years and noticing how you have not skipped a beat !!!

Nothing

Amazing bathroom and the rooms were so comfortable! Excellent service

Nothing

The beautiful room and view, the location, how chic it is but most importantly the warm welcome of the staff esp of the Duty Manager Ms. Sharon who was so helpful and accommodating.

Nothing

recently had the pleasure of staying at The Upper House Hotel in Hong Kong for one night and I must say, it was truly a remarkable experience. From the moment we arrived, we were greeted by the excellent front office staff, particularly Leo, who took exceptional care of us throughout our stay. Leo was incredibly welcoming and attentive, ensuring that all of our needs were met and that we had a comfortable and enjoyable stay. He went above and beyond to make sure we had everything we needed, from recommending local restaurants to arranging transportation for us. The hotel itself was stunning, with modern and luxurious accommodations that exceeded our expectations. The room was spacious, clean, and beautifully designed, with breathtaking views of the city skyline. The amenities were top-notch, and we felt pampered and well taken care of during our time there. Overall, our experience at The Upper House Hotel was truly exceptional, thanks in large part to the fantastic service provided by Leo and the rest of the front office staff. I would highly recommend this hotel to anyone looking for a luxurious and memorable stay in Hong Kong. Thank you for a wonderful experience! Phatarin Suankoggruad (Pi)

I was very satisfied with my stay. My flight arrived early so I got to the hotel at 6:00AM. I didn't expect to be able to check in and had planned to leave my luggage and explore the area. I was surprisingly informed that my room was ready, and I got a free upgrade. The staff was friendly and helpful. The room was spacious with a great view, very relaxing. The hotel prepared toiletries, toys, and coloring pens for my toddler and thoughtfully baby-proofed the room.

The only thing I didn't expect was that the crib provided by the hotel wasn't wooden but a playpen. However, I want to clarify that I didn't check with the hotel beforehand to confirm whether they had wooden cribs.

Fabulous room with amazing view. Great view for New Year's Eve fireworks. Professional and lovely staff. Room so spacious and clean. Love the free items in the mini bar. And thank you for the complimentary room spray - I love it!

Rather disappointed the hotel doesn't have REN products in your daily amenities kit anymore as have stayed many times before and enjoyed REN products. There are no vegan options on your room service menu which is extremely disappointing. Chef kindly made me a gluten free tomato based pasta but this was not delicious and it was the only dish on offer.