The hostel is in a great location, away from the noise of the centre which makes it quiet and relaxing. The beds have fresh, clean sheets and are very comfy and warm, with the option of opening windows as there's no AC (and some upstairs rooms have a lovely balcony). The rooms are quite big, with enough space to leave luggage and not trip on other people's stuff. They all have bedside tables and lockers for which you bring your own lock. It's close enough to walk to the main attractions in town - like 10min and there's a supermarket just 2min away and a fresh fruit and veg shop too. It's a tiny hostel with few rooms and beds and only two common bathrooms (one you have to go through another doorm) with a lovely common area to hang out, great space to eat outside or just chill in hammocks or in the luscious green space in the garden. The gate to the hostel is locked after 10pm for which you are given a key (you pay a 2000 Chilean peso deposit in cash). The space has a cute decor, simple and homey, which makes it warm and inviting, with plenty of light. The common spaces and bathrooms are cleaned daily and it's very tidy. They even have a hairdryer and a laundry service! There's a communal kitchen well equipped with everything you need to cook and store, as well as basic condiments and oil. The WiFi is working well and there's plenty of spaces to charge your phone. And the best of all are the amazing staff made up of friendly, hardworking and helpful volunteers (at the moment it's Camila and Lea) and the owner Dani who's really nice and cares about her guests pleasurable stay. Overall it's a great and affordable place where you can meet other solo travelers and backpackers from different cultures, as well as Chileans. I would definitely stay here again, but more so, I would love to volunteer here next time as I love the vibe and energy of the place!

Really liked it - felt like a home, big yard, outdoor eating space. Not too many people and great location in a neighbour hood near stores and easy access to main strip.

Noisy with barking dogs, and loud cats. Room could get very hot if hot out, no windows opened and the open balcony door made no difference. Very few outlets in room and only 2 bathrooms for 20(?) people?

There is a lovely yard and the balcony room has quite lovely views of the volcano. Daniella was very kind and helpful. The guests were mature and there was a very friendly vibe there. There was hot water and the bathrooms were spacious. The beds were comfortable enough.

It got a bit loud sometimes quite late. Two bathrooms weren't really enough for the number of guests and unless the upstairs bathroom connected to your room, you had to go downstairs (or go through a room of sleeping people). The staircase was too narrow and hard to move your luggage and it was very dark so it was easy to fall on them. My husband was also allergic to the cat and was allergic to a lot of his clothes after his laundry was done there so be weary if you have cat allergies. The windows didn't have proper curtains for privacy or to block any light.

Very good location - next to bus station and big supermarket. The staff was very nice and helpful, good atmosphere, I felt safe and welcome. There is a kitchen with all necessary equipment. It was clean inside, the bed was a bit shaky, I was sleeping on the upper deck but quite comfortable to sleep.

Not too much space in the room

The best hostel we have stayed in throughout 4 months of traveling in South America. Staff are lovely, the hostel is amazingly well kept, clean and just overall a lovely building. The kitchen is great, always hot showers, a fire is lit in the living room every day and it's great to sit down by in the evening and chill. The hostel is just out of the town in a nice quite street and is a minute or two walk from a big supermarket and the Turbus station. It's about a 10 minute walk to Pucón centre which is where all the shops restaurants etc are located. Really good value for money here also.

Nothing

The kitchen was really well equipped and everything was maintained daily. Short walk to a supermarket and restaurants. Friendly staff.

The only downside was the size of the room. We booked a twin room (bunk) and there was barely room for our backpacks. One night would be find, but its a bit cramped doe anything longer . There are only two bathrooms and one of them is in the dorm room, which you're allowed to use but you feel a bit awkward going into someone else's room.

We had a very nice stay in Raiz hostel! Our double bed room was clean and comfortable (especially the super soft sheets!) There were only two bathrooms for the entire hostel but it was perfectly manageable ; the staff paid much attention to the property of the house, included the bathrooms ! The kitchen was fully equiped ; we had all what we needed ! We also enjoyed the little cute garden under the warm sun of Pùcon ! The hostel is located in a residential area (very calm) and is only 5-10 minutes walk from the center ; the localisation was perfect for us !

As in a lot of hostels, the insonorisation was not great and we therefore heard a lot of what was happening in the other rooms. The wifi was not very powerful ; in general sufficient to do researches on the internet but not to make calls... Those two little minus points apart, we are very satisfied of our stay in Raiz hostel, and recommend it!

Hostel Raiz is a fairy tale kind of hostel. I felt I was sleeping and living in one. Probably because of the cosy fire, their nice host and an incredible cat 🐈 to remember. No doubts one of a kind.

Beautiful, quiet and safe area. Nice and cosy house. Everything is wooden which makes it even better. I loved the fire, so warming during the cold nights. Very welcoming staff, I felt good there since the first moment.

Loved everything!

Everyone was so friendly! Perfect location and sooooooo cozy inside. I visited in the fall and the fireplace was so nice to come back to to warm up and dry off rainy clothes.