Did not have breakfast as the price of the room was very expensive and it would have been good to have breakfast included.

There is nothing that I did not like as the bedroom was exceptional. The only thing that would have been an extra help in room is that when you switched the bed lights on you were not able to dim them or just have a couple of bedside lamps as a low light. Also the main entrance door could be upgraded as it’s slow moving round glass type of door. Heavy to push with suitcase. Actually got stuck with case. Front door really old fashioned and could be a H/S hazard.

Restaurant has fabulous menu offerings and is quite busy so book table in advance. Note super early 5.30am continental breakfast was available in case you are going out birdwatching or need to catch the ferry.

It's a bit of a hike to downtown and the Stornoway ferry terminal (1 1/4mi) but there is a bus stop at the nearby Co-op.

I have stayed in the hotel several times for work reasons connected to family - the refurbished rooms are lovely, a good size, very comfortable with tweed furnishings and modern, well-designed bathrooms. Initially I was given one of the older rooms but the kind receptionist swopped for one of the newer rooms I had on my last visit - this made a big difference as the view was pleasant and the room light and airy. There is a good choice of cooked breakfast and the staff are pleasant. It is expensive but choice in Stornoway is limited.

The older rooms are a bit tired.

Restaurant really nice design and the food was very good. Very accommodating staff, great location, easy parking, nice atmosphere. Nice shower gel product. Very good housekeeping. Lovely grounds and easy access to walking through the castle grounds.

Tiny things, nothing major at all - a phone in the room would be good and room service would also have been a benefit along with an information booklet about the area etc. Also a small fridge would have been very welcome but I realise this is not an essential for most people.

Spacious comfortable room. Property has a lift so good for guests with mobility problems. Easily accessed from main road into Stornoway with plenty of parking. Superb breakfast - the best we experienced on a tour of the islands.

Thought the dinner menu in Cleaver menu was rather limited in choice. I’d have expected more options for a 4 star rated hotel.

Very good breakfast. Good location. Staff very attentive

Room was too hot even in the cool temperatures outside and had steam coming past the window from a vent below - perhaps the kitchens?

After booking into a previous guest house which we walked out of we didn’t have much choice with where we could stay. There were only 2 places and we picked your hotel. Good choice 😊

Too hot in the evening. Went down to reception at midnight and asked the night Porter for a fan… there was t one but he kindly showed me how to open the window wider. So thank you to him 😊

Breakfast delicious! Room very comfortable. Staff very, very friendly/helpful. Restaurant staff were lovely - very attentive and friendly.

No water in the room. Far too expensive! £250 is too much. No proper lounge area - had to sit in the foyer after dinner. I would really like to stay here again but certainly not at that price!!!

The hotel was really nice, clean, and the food well priced

There were ongoing refurbishment works, so it was a long way from lift to room for my elderly mother, and the views from the rooms were pretty awful as they were on to storage areas for the works

The position just outside the city center (a few mins’ walk), the cleanliness, friendly and helpful staff. The breakfast was delicious and the dinner (at the hotel restaurant) was very good.

In the bathroom, the bath should be renovated, especially for the shower head which is no portable and just comes out of the wall.