Over-priced Our room has a strong bleach and something stinky smell They didn’t get the room ready until very late Didn’t pay attention to our requests to have two rooms close together. Staff should have been nicer -given the price per room

Amazing reception area … super facilities . Nice friendly staff and good location

The smell of smoke on the corridor and in the smoking rooms was very strong but we had three choice of waiting for another room . Just for others to be aware . Also not being able to put your own bottle of water in the fridge to keep it cool was a shame

location, facilities, no need to go out of the hotel.

price! too expensive! hot water for 9 dollars? you’re already rich! stop! everything cost money if u don’t have money they don’t care about you.

The hotel is stunning! Even better than the photos. One of the most beautiful hotels on the strip. Our room was on the top floor with amazing views and very luxurious. We loved it.

They don't even offer you a single bottle of water! That's just outrageous! I just find it so weird that 5* resort hotels like that in the USA don't offer breakfast. We stayed two nights in a different hotel in Vegas that was waaaay cheaper, comfy and it had yummy breakfast included. Come on, Wynn, you can at least offer your guests some mineral water after paying 365 dollars a night!

The Wynn is a beautiful hotel, we stay a lot at the one in Macau, although the service is better in the Macau hotel. Everything was perfect about this hotel apart from we had a couple of dealings with the concierge who were less than helpful. Having said that, another gentleman was amazing and helped us to book a dinner for our wedding night after the previous concierge had mucked up our booking. We got married during this trip but no fuss was made and the staff didn’t seem to care, although I suppose it must happen a lot in Vegas! I think this hotel could learn a thing or two from their Macau hotel where the customer experience is exceptional in comparison.

The concierge were inconsistent and at times very unhelpful. In the lead up to the hotel it was hard to get hold of them to make bookings etc.

The rooms are spacious, well-appointed, and clean. The staff is helpful and kind. There was an issue with the pool unexpectedly closing on the day we planned as a pool day. I sent a note to the property and they quickly responded and made good with a F&B credit. CJ at the Encore bar was a very good bartender for my pool day. Moore at the Encore pool towel service station was so kind and generous...he gifted me his SPF! Totally unexpected and a WOW moment for me. Concierge was able to get me a restaurant reservation that appeared to be unavailable otherwise - totally worth a $20 thank you. Lastly, my elderly mother had to trek across property to find me at the alternative pool location, and to my surprise a few nice gentlemen showed up with her in a wheelchair. This showed me that staff is paying attention to needs and making sure that everyone is safe and comfortable. This really means a lot.

Overall we were very happy with the property and the stay. I do wish we had been informed about Wynn Rewards and how to use as you are on the casino floor and making purchases. I feel we lost a bit of future value by not doing that, but now we know!

Location

People who doesn’t know how to get in a proper way to reach the reach front desk totally he will be lost because all gambling machine blocking the scene and also how to get to parking lot. You have to take Oreo luggage and walk all the way to the registration office and and all the gambling people will see you having your luggage with you. This is I think not good. It should be a private way for guest to connect between the parking lot and registration office the front office should be private from gambling area, and also there is no coffee or tea machine in the room

Our reception check in staff, I believe she may be Angelina, was exceptionally lovely and kind and really looked after us. Thank you. I had a choice of hotels but I came back here, as this is the best hotel in Vegas that I have stayed in, and I've been a guest in many over quite a few years.

When I visited the SW restaurant whilst staying at Wynn in 2007 or earlier, Joe Esposito was our casino host and he booked us in to a magnificent table with a great entertaining view of the films shown there on the lake.... remembering it was about a comical version of a private detective. This time there was no view of the show at all which was a shock. Our table was inside away from the reception desk. They could not move us when I asked for a table outside. For years I told people the best steaks were in the USA, but now I know the best steaks are in Australia, my own backyard.

Great customer service and excellent amenities

I could not get a reservation at the buffet :(

Love love loved my room. Great views on the 26th floor, comfortable bed, luxurious bathroom, and appreciated the tech in the room as well (Alexa, Bluetooth, automatic drapes and shades). The property on the whole is super pretty with a wide variety of bars and restaurants many of which are vegetarian friendly.

I wanted to attend a class at the gym which was listed as an amenity, only to discover it was $40 per person. After all that's paid to stay at this property including the resort fees, the least they could do is include a fitness class. The only other negative we encountered was the Aft bar doing last call at 11:30 and refusing to serve us even though their hours say they close at midnight.