This is a nice hotel in the center of the old town. Everything looks nice inside, although it is clear that the renovation took place a long time ago, but the overall appearance is still good. The beds are quite comfortable. Breakfast is ok. The convenient location makes the hotel even more attractive. Located on the main road, no need to climb any steps. The staff doesn't speak English. But at the same time, they are very nice and try very hard to help, and through Google translator we manage to come to an agreement. Fortunately, in the morning a young man came to work at the reception who understood English. He helped me call a taxi and was generally very friendly.

My room was small, the internet worked very poorly.

The location was very good, there was a large amd clean room and bathroom, a comfortable bed and pillows. Helpful and kind staff.Havataş airport shuttle's station is just in front of the hotel. Lots of local shops and restaurants in walking distance.

The breakfast could be better: vegetables could be washed better, when something (like tomato, cucumber, omlets, gözleme) is finished it could be refilled if it's still before 10:30.

The hotel is superb, totally recommend for any future trips and visits to Mardin. Very comfy bed, nice room, and good shower. Everything is very clean, and guests oriented. Hotel has small parking on the street, I recommend you to call them in advance and ask for assistance. Coz the street is super busy and you might not want to create additional traffic. Very helpful personnel.

all was good

The interior decor was very stylish, the beds comfortable, the staff were very kind and lovely, particularly Ömer!! He is an asset to the hotel. Always polite and helpful. The location is perfect. The city bus even stops right in front of the hotel. I took some day trips independently so this was a plus. The view from the terrace is breathtaking. Breakfast was delicious!

If you are sensitive to noise at night, do not get a room facing the street as the restaurant opposite has incredibly loud music until around 1am. Despite ear plugs I could not sleep. Staff kindly moved me to a cosy little room on the other side and I slept like a baby. As with many Turkish hotels in my experience, attention to detail in the rooms was missing. Staff should check that everything in the rooms works like the safe, the shower or if the toilet seat is loose. Housekeeping should restock teabags etc.. nevertheless I would go back:-)

The location of the hotel is key! It is in the middle of the old town, so you have everything near! Restaurants, public transport, museums! The room was nice and clean! The breakfast was good to start a day of activities! But the best was the staff, Helin, she was so helpful, I asked thousands of questions and she helped whith each one! Of course it was between Turkish and English, but for that there is google translator! 100% recommended for foreign.

Staff are kind, I pretty had a nice time. Hotel is center of old city, you can walk around easily. Now just tourists are decreasing by earthquake, but Mardin is out of area. So please visit there.

Not bad, but my stay was durling Ramadan. And Mardin Museum was closed during my staied. Of course it's not Hotel's matter.

A nice and central location in the old part of Mardin, everything can be reached on foot. An amazing view of Mesopotamia from the rooftop balcony.

From the moment you enter this historic building, you are transported to a bygone era when guests were valued, respected and honoured. That is exactly how the staff at Kaya Ninova treat you; like royalty. I would like to thank Yousuf and all his staff for a fantastic stay. The cleaners were adorable, always making sure your room is sparkling clean. I will definitely be coming back again. I strongly recommend this hotel. The location is very central in the old city, and the breakfast marvellous! Keep up the great work Kaya Ninova!

Location is fantastic, rooms are comfortable and good size. Staff was helpful.

The main drawback was the temperature... the property was so hot... breakfast was average with sub par service. Reception had a cigarette smell. We had a double room but two single beds were put together., which was not very comfortable.

Location was good - at the center of the old city. The views from the terrace was great too. Very clean and comfortable room.

Breakfast was good. Some of the vegetables and fruits were not fresh, but the rest was good. At night the corridor was loud with kids. Some of the lamps and switches didn't work.