Vicki, is so accommodating and helpful. Pat, breakfast manager keeps breakfast refreshed - feels as if you're in her own kitchen - and all of the staff were so wonderful ! Accommodating in every way - we felt "at home". Our family traveled for a family funeral and burial - staying here made us comforted. It was very quiet - beds were comfortable - and breakfast delicious and plentiful : )

Nothing - it rained and they even let us borrow umbrellas from the front desk ...

I saw ppl coming in through the front entrance and going to eat breakfast. Could have been guests but not likely all of them. Must ave seen about 12-15 men coming in to eat while we were having breakfast. I happened to be sitting in the dining room with direct site to the front door. With so many ppl taking even pocket fulls of food - I had to ask the attendant for eggs, water, hard boiled eggs, fruit. She was helpful but was stocking minimally, confirming the concerns about ppl coming in from outside and taking large quantities of food. As a paying guest - I shouldnt have so many issues just getting food. My suggestion: Give each paid guest a dated wristband or voucher - to be required to access the breakfast area. Having a staff member assigned to collect the vouchers at the door would provide you a huge cost savings and a quality breakfast for paying guests.

My 5y/o grandson had severe itching after being in the pool - no rash, just itching. That never happened before. Had to rush him into a hot shower and wash off any residue. We cane for a surprise oppotunity for he and his brother and myself (Grandma) to go swimming on his birthday. He left in tears because he couldn't get back in the pool - which turned a birthday surprise from being special to disappointing. Are the chemicals checked regularly?

It is in a nice location and the room was a good size, clean with a comfortable bed. Friendly and helpful staff. Good breakfast.

I am a light sleeper so turned off the aircon unit but unfortunately I was disturbed by the unit in the room above and next to me. Nothing really can be done but it is why I marked it down slightly as I didn't get a good night's sleep. However I did like the hotel and the staff, so ear plugs would be useful.

Great location, very clean and quiet

When we arrived, the woman that was handling the front desk was very grumpy and both my wife and I were not happy with her attitude. However, the lady Patrice that took care of the kitchen was fantastic as was the housekeeper Victoria.

The breakfast had a wide variety of items and was very good. The room was comfortable and clean. The staff was very friendly and helpful. It had a nice pool and exercise room.

There were no towel racks in the bathroom, just two hooks. As is par for the course now in hotels, the drapes did not close, but knowing this would be likely, I traveled with my airplane shades. Not only was there a pole light but also a bright light on the ground, presumably for the sidewalk.

My husband and I spent one night in Freeport and were positively surprised by the hotel's improvements since our last stay pre-pandemic. Vicki took excellent care of us, and the recently remodelled room on the second floor exceeded our expectations.

Large hotel with many rooms and a good dining space and swimming pool.

Sometimes it was hard to find parking late at night. The smell of cigarettes was often in the lobby.

The appearance was tasteful and the rooms were fresh and up to date. Loved all the artwork and the lighting was pleasant

I liked just about everything. I loved the property being close in town instead of on the edge of some icky interstate on a access road with so many other chains that you can’t even figure out where to pull in😂

The location is very convenient. The facilities are nice. The pool hours are fantastic. Open until midnight is great and reopening at 6am even better.

The acoustics in the pool are horrible. Very loud and echoing. Our bedspreads looked old and stained.

Nice amenities. Easy to get to with several food options in walking distance. 5 min drive to Krape Park.

Spotlights all around the property and one was shining directly into our window. Blackout curtains blocked it out for the most part but still annoying