Stayed there for 1 night (multiple rooms) booked through Booking.com, followed by another 3 nights as part of a Wedding Group. Largely uneventful and competent hotel services, except for issues with towel shortage.

The first glaring glitch of property being short on towels once the full load of Wedding Bookings materialised. Housekeeping needed reminders, but thereafter they did their best to come up with solutions. The second issue was during the continued 3 day stay as part of a wedding party bulk-booking (not done through Booking,com), service was somewhat inferior to the normal services: breakfast being served in the lawns on very chilly mornings; personal discomfort and also food getting cold by the time it reached the plate on the table; also the chefs and attendants for the bulk booking events were significantly inferior to the main hotel staff.

Thanks to the front office who allowed an early check in at 8:00 AM The buffet served during breakfast is very good. A mix of Indian and English breakfast. Very helpful butlers who are always ready to serve you. The dinner buffet is good. However, the dessert counter needs a lot of improvement. I am from Kolkata and expect the best of sweets and Halwa to be served. Else, all is fine.

Room sizes are very small. Just comfortable for a single person accommodation. Won't recommend if you have kids traveling with you.

Breakfast is a good spread, if I may say a large spread However I would think a bit of creativity could help. Lot of repetition could be avoided. Doesn't harm as it allows you a second chance to try a few of the other things the next day.

Rooms need more attention...as aged.. E.g. My door was hard to open kind of jammed and required force...not as smooth Room service food options...nothing to rave about.. Very average in taste Young Hotel management trainees a many...especially those serving...very intimidated by the guests, iffy and lack confidence.... They need to be trained and cared for more so they're not scared or sheepish while facing the guests Very limited Vegan, Gluten Free diabetic dietary options

Nyc place and grt stay

size of room

The breakfast is very good and well made.The staff especially is extremely courteous and hands on even though its a buffet,. They were all out to serve the guests living true to the lucknowi andaz of taking care of guests. Even the buffet dinner was very well prepared value for money. Definetely worth a second visit.

Nothing

Stay was Good , Room was clean and comfy . Overall Good experience.

call at reception never answered in one call . initially there was lot of disturbance in the Provided room and maintenance guy checked and conveyed that sound is from exhaust fan installed in the kitchen it was bit annoying as no one can have sound sleep with such noise .However on request room was changed .

We stayed for 3N-4D at the hotel. Our stay was very comfortable and pleasant. The breakfast buffet was outstanding. The quality of service is exceptional. Overall, it was a delightful experience. Location is very good with amazing night life. There are many restaurants and pubs within walking distance of the hotel.

I think everything was good. We did not find any cause to complain. One suggestion: the hotel should provide some sort of car cleaning service to those who have driven from other cities.

Well located and the staff was very helpful especially Prashant was very helpful in ensuring changing the room to our liking. Service in the Kava Restaurant and Room Service was efficient with a smile

Overall Breakfast spread was good & tasty but taste of south indian food besides pranthas needs improvement

Amazing hospitality and room service was super quick Courtesy of the staff was amazing The room was very clean

Since it was a double occupancy room, having a single chair was little uncomfortable. Maybe having an extra chair or bench sofa kind of furniture item would help while having snacks or meals in the room.

Room cleanliness, supportive staff, good food

Some other guests on the same floor were very noisy in the night . Very disturbing. Hotel staff should take care of this. Also my arrival flight was cancelled by the airline, due to which I couldn't use the room for the first night. But the hotel charged me full tarrif for that. No concessions made, although it was the fault of the airline.