I was delighted from the beginning, from the moment I walked through the front door. The staff was very friendly and polite. The breakfast was very good and the lady who helped us was smiling at all times and very friendly too. My kids and I got a king studio but instead we got a queen bed suite, which was fine but I booked the king studio because the bed would be bigger for sleeping with one of my kids while the other would use the sofa (here I will make a parenthesis to complain about the sofa bed that was too hard, also the person or people who were on the 4th floor above us, started stomping from 5:30 am, and woke us up, but that is not something that the hotel can handle) I am very happy with my stay here. If I had to go back, I would choose this hotel without a doubt.

The sofa bed that was too hard, and the person or people who were on the 4th floor above us, started stomping from 5:30 am, and woke us up.

Loved the convenient location; close to many restaurants & fast food franchises, as well as, Gas stations, CVS, Target & Walmart + Westfield Mall & Galleria, Cinemas & Golf. Excellent refrigerator w/freezer, kept things cold & froze our ice water bottles quickly…especially during a heatwave. Great auto temp AC in bedroom & living room area. Flexible desk table that can be moved & used for a dining table too.

Horrible coffee. Small, low depth, indoor swimming pool (good for small kids or for adults who just want to sit in the water). Garbage outside rear entrances were overflowing on Monday & not emptied until Tuesday evening.

Abigail and Moe went out of their way to make me feel comfortable. Their customer service was exceptional!!! I will definitely be back. Quincy was amazing as well. Everyone was so friendly amd welcoming. I love that Moe was aware of what was going on in the area. Thank you for a great experience. I wish I had plan to stay longer

We had a one night stay prior to the Christmas holiday and were pleasantly surprised by the location to not only our final family destination, but to food and drink, shopping, gas and grocery. The room was fantastic with the kitchenette fully functional and the generous room size. Modestly decorated yet extremely comfortable with couch pillows and tv trays. The staff was kind, smiling/happy, assertive and knowledgeable. A gem to find.

Only reason for a 9 is that we didn't have an opportunity to use the facilities (pool, gym, outdoor area), so I won't dignify this question as all was too well.

Room was nice. The cleaning staff came in to clean our room well before checkout time. That was not cool, and the windows in the room would not open (by design), but otherwise the place was fairly nice.

The windows didn't open. Cleaning staff rushed us out of our room.

Good atmosphere. Clean and comfortable, friendly staff, and good proximity to Thunder Valley Venue (for the concert we attended). The breakfast was one of the better hotel provided breakfasts we have had. Thanks! We will stay here again the next time we go to a concert.

The hours of the pool that were posted said open at 6am, but it did not open until 9am.

The staff was very friendly and helpful, and our room was clean and comfortable. The breakfast was a little lacking but overall it was a good stay and we would choose to stay there again.

Breakfast was limited on options

Location was good. About 10 mins from ThunderValley Casino. The staff was welcoming and pleasant. We got a 2 bedroom suite with a full little kitchen area which was nice.

The pull out bed needs to be replaced. The mattress was badly stained and just looked very unappealing so we out two sheets over it. It was very uncomfortable. You could feel the springs so I woke up with a sore back. The elevator is very small. Just the 3 of us in it took up all the space inside. For a 2 bedroom suite, it would have been nice to have double sinks in the bathroom or separate bathrooms for each room.

I loved everything, except NO housekeeping devices. I don’t understand that.

I was there for 3 nights and received NO housekeeping services. Totally unacceptable.

kocation, breakfast, staff

excellent place BUT the ceiling was not soundproofed - the upstairs guests’ footsteps were VERY loud and made for an uncomfortable stay.I have never experienced that at a hotel.