The staff is very friendly, we were able to communicate in English and Spanish. We used the laundry service, $3 per pound, laundry was returned same day when dropped off in the morning. The breakfast was included and was a good basic breakfast - eggs, toast, fruit, yogurt and nuts. There is a nice lounge in addition to the breakfast area. We enjoyed wine from the hotel one night by the water (about $32 for the bottle). This is a great place to see wildlife - we saw sea lions by the pool, blue boobies while eating breakfast, pelicans and iguanas. We did not use the hot tub, you must book a timeslot but saw a few people using it. The shower pressure is good and partial ocean view room on 2nd floor had a great view of the ocean.

Beds are firm. A few days the pool looked a bit cloudy, but then the next day it was much better.

Lovely staff. We didn't like our first room because it was facing the bar so they moved us a few doors down. Great sized room, comfortable big bed, good bathroom and central location.

Since our room was on the ground floor, privacy is very limited. For the price we paid, I'd expect more. Also the bar area near the pool plays very loud music in the weekends so if you wish to sleep early it's very difficult.

I ate 3 meals at the hotel all delicious. Every single employee at the hotel was wonderful however the front desk person went above and beyond when i could not figure out which port my Galapagos cruise left from. Thank you so very much i would definitely recommend and would love to return!!!

One of the most beautifully located hotels in Puerto Ayora. View from the room onto the bay is amazing and if you are lucky, there is local wildlife that will accompany you during your stay. We had two bluefooted boobies that kept us company during breakfasts. And the breakfasts they serve are delicious! There are not many choices, but the quality is excellent and meals do not get boring even during a longer stay. The hotel has an infinity pool and a hot tub, however if you want to use the latter you have to tell the reception desk so they have some time to heat up the water. All in all, this is one of the best choices for your stay in Santa Cruz island.

Basically everything!

Needs a redecoration and makeover/update desperately but that would make it a wayyyy more expensive hotel lol also kids in the hot tub didn’t seem like guests and were loud and our room was right over the pool. Make this an adult only hotel and it’s perfect for the Galapagos!

Central location on the main tourist street, in the town amidst restaurants and shops, close to the pier,walking distance. it is waterfront, the rooms are spacious and nice, balcony is nice. It has a swimming pool and jacuzzi. breakfast was average; timing from 6:30-8; while it is good that they have early time for the people that have day tours or other activities, but to end at 8 am!!

bathroom somewhat dated. unfortunately, as the jacuzzi requires reservation and we arrived in the late afternoon, by which point it was all booked, we could not use it - it was disappointing as we came from a tiring, wet and chilly ferry ride and were really hoping to warm up (they should send a message when guests are booking the hotel to inform them of this, so that they can book it ahead of time). breakfast ends at 8 am - if one was tired and wanted to rest during their vacation ( 8 am is not an unreasonable time to sleep in, after all), then they miss breakfast. checkout is 10 am, also a bit on the early side.

The view of the seafront was so lovely and the sealions, heron , pelicans boobies and marine iguanas that hang out there ! Staff and facilities were very nice and it was so nice having breakfast with a view

We were given wrong information that the bay tour visit goes to las Loberia to see sealions so that was very disappointing. Also the jacuzzi was cold both times we used it and we had to sit in there for half an hour till it warmed up!

Beautiful property, great location, hotel staff was welcoming and knowledgeable. Rooms were clean and comfortable. Restaurant menu had a range of good options,.

This place is amazing,full of animals! Stuff is so nice,especially Andrea the receptionist❤️

Location, service

Poor breakfast