The staff was very friendly and helpful. I enjoyed being able to text the front desk when we needed help or to just ask random questions. They were always very helpful. The resort was just beautiful and the view from our room was breathtaking. I enjoyed waking up early to sit on the balcony and watching the day begin while listening to the sounds of nature. It was the perfect location for my daughter and I. I would definitely stay in this resort again---even the same room.

I loved everything about the location and the resort. The only thing that I can think of that was missing was a foot wash located near the rooms so that we could wash the sand off when returning from the beach. I hated tracking in sand. Maybe it was there and I just missed it.

LOCATION AND VIEWS WERE BREATHTAKING,

NOTHING TO FIND FAULT WITH, VERY NICE. SEEMED LIKE IT HARD BEEN RECENTLY UPDATED.

Loved the surroundings. Beautiful plantings, pool, etc.

The restaurant was not available. Our parking assignment was too far away from our apt in Bamboo. Thought our room was unusually small.

Location was great! Amazing views, Pool was wonderful, we went to both restaurants and the coffee shop and they were all fabulous.

Jacuzzi was not working during our stay

The view from our room was amazing! Looking down on Hanalei Bay, watching the sunsets.

The bed wasn’t very comfortable

Location was great! View amazing. Great restaurant

Clean sheets! They didn't leave any to change

no breakfast available.

lights in the bathroom needed to be brighter and tub cleaned better.

I wish there was a better coffee/cafe option at the resort.

The paved path to the beach, if you are smart a really USEFUL feature would be to have a way to call a motorized cart to pick you and bring you and your family back up to your room rather than having to make that steep climb back up! People would pay a tip for this HUGE service from the hotel. Also, to create a guest bathroom down there at the beach since the only option is to either walk all the back up to your room (total unlikely) or sneak into 1 Hanalei hotel property's bathroom which is not a good feeling to have to do but when you have to go you have to go!

The long and steep paved path down to the beach. If upper management of the hotel are smart then a really USEFUL feature to guests would be to have a way to call a motorized cart to pick them and their family up from down there! People would pay a tip for this HUGE service from beach back up to the hotel. Walking up that long steep hill is a pain in the ass! Also, to create a guest bathroom down there at the beach since the only option is to either walk all the back up to your room (total unlikely) or sneak into 1 Hanalei hotel property's bathroom which is not a good feeling to have to do! When you have to go you have to go! Additionally, some of of the furniture in my room was BROKEN AND OUTDATED! Come on that is so ghetto! Broken and old furniture makes the rooms feel dated and really takes away from the wonderful experience of being in a wonderful property in paradise! For example, the the shower handle did not work in my bathroom, totally not cool! Another thing I didn't like: the gas fireplace near the tennis courts were told to me by a staff member driving up to me in his golf cart that "The gas fireplace will be turned off at 10pm!" Why not shut it off at 12pm? This is paradise and like to see the beautiful stars at night and listen to the waves while enjoying being outside at night in peace and soaking up being in paradise!

Check in was a breeze. The people that worked at the front desk, restaurant, and other employees were very friendly! Always spoke to us when we passed by them.

It was quite a walk from the condo to the resort. We never got to the resort to see what was offered for breakfast.