Staffs were exceptional. Fast response to your inquiry before and during our stay. Requested for Airport pick up, driver was on time, polite, professional and so attentive to our requests. The room is clean and tidy, with a decent size for 2 travelers. Location wise is good. Convenient stores nearby (< 5 mins walking distance). Breakfast buffet was ok. Indonesian's dishes was delicious. Western's selection wasn't many, only potatoes, eggs, no sausage/mushroom/beans. But we are in Indonesia so let's celebrate local delicacy. Room service, we did try the steak with mushroom sauce. It was exceptional. Would definitely recommend and stay in The City Hotel in the future.

Hair dryer needs to be requested from the Housekeeping, and there's no Minibar inside the room

We had an excellent stay at the city hotel. We initially booked two nights because we were unsure if we wanted to stay elsewhere in Ambon but we ended up extending to 10 nights here. - Buffet breakfast was extensive (mainly Indonesian cuisine) - The hotel restaurant did excellent food - Great AC and Wi-Fi - We rented a very good scooter for 100,000Rp a day - Staff are very friendly and helpful - Beds are large and comfortable - In a good location within Ambon city, walking distance to restaurants, cafes, shops, and the Pelni office Highly recommend to anyone visiting Ambon.

Great value , Hotel is new with modern features for a very comfortable stay . spacious room with tea /coffee facilities. Good wifi signal and good source for travel information. I hired a scooter for 2 days through the hotel , excellent value and model, ideal for sightseeing all around the island . The staff are very accommodating and go out their way to help , Superb breakfast and great views from the 7th floor . would recommend .

Whenever I'm in Ambon I stay at the City Hotel. All staff members are friendly and professional. The rooms are cleaned thoroughly every day. And I just love the roof terrace at lantai 7.

I absolutely loved the stay at The City Hotel. The hotel was modern and had all the facilities to accommodate foreign travellers. The atmosphere was so welcoming and the service was exceptional. Communication from the time of booking and the special request I made was catered for and quick communication from the hotel which was the wow factor. The breakfast had a nice variety and freshly made omelette with a choice of ingredients. The staff were brilliant, always smiling and always want to make sure you have a great stay whilst in their care. I highly recommend the pick up and the drop off service to the airport or port which is very reasonably priced and hassle free. The big bonus for me was everyone spoke good English which made life easy when communicating your needs. I would also like to say a BIG THANK YOU to Joan on reception who had a very cute and lovely smile when you interacted with her. She also very kindly help book our onward journey to the next island I visited because the host at the resort I wanted to go to did not speak English. Joan made all the arrangements and again with a smile. Not only Joan but all the staff went the extra mile to make sure my stay at the City Hotel was pleasant. Thank you very much for your hospitality and I can see why this hotel is so popular with guest (local and foreign)

Nothing. I highly recommend this hotel to anyone because the staff are amazing people and a huge thank you to Joan on reception for all her help and the other staff on reception.

Friendly and professional staff, very comfortable bed and pillows (we almost wanted to buy them!), decent breakfast (various indonesian & western dishes), laundry was relatively quick with a next-day turnaround. Would stay here again when we come back to Ambon, it's great value for the quality of the stay.

We stayed a few times, the first time we got a nice room but the electricity randomly shut off and we had to ask them to fix it by stuffing an extra card in, the second time we got an older room with a more worn bathroom. Also, they had a welcome message on the TV and we could see the previous guests' last names both times 😅

This is fantastic value hotel for anyone staying in Ambon. The rooms are cozy, with comfortable beds and pillows, a decent amount of space, modern stylish bathroom, a fantastic rooftop restaurant with a delicious and diverse selection of food and very friendly and helpful staff. Highly recommended.

We were surprised that the very nice bathroom lacked hot water, but after feeling a bit worn down by heat after many days traveling, we didn’t really didn’t mind.

The staff is nice Breakfast included and with many options at the rooftop with great views. I was every morning looking forward to it. Rooms are clean big and spacious. Bathroom is great too. They provide anything that you need. Live music at the rooftop. AC

A but pricy in my opinion considering it is in Ambon, not a really touristy place.

City hotel has an amazing rooftop terrace! Very good breakfast. Staff is very friendly and helpful. They supported me when my flight was cancelled. I highly recommend this hotel!

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Simple and well-run hotel in a convenient part of Ambon. The rooftop restaurant is great - perfect spot for watching the city from multiple angles. Staff were all fantastic.

Slightly rough around the edges, which is understandable given the heat and humidity.