The service was absolutely amazing. We felt like we were treated like royalty during our stay. The rooms are really nice and new. There were surprisingly very few mosquitoes, I think I didn’t even get bitten once at the resort, apparently they fog the resort everyday.

It’s a lil far from the ferry terminal. It took us 45 mins to 1 hour to get to the resort from Tanjung Pinang ferry terminal. We went on a long weekend with the horde of tourists from Singapore, and immigration was kinda rough.

The layout of the park is excellent, the deluxe villa with a private pool is amazing, and the staff are incredibly friendly. Breakfast was fresh and varied, with plenty of options. The whole place has a luxurious feel, making it a perfect and convenient spot for a few days of relaxation in Singapore.

While the remote location offers peace and seclusion, it also means you’re quite isolated — which is fine for a few days of unwinding. However, this remoteness clearly impacts the pricing. Both the restaurant and the additional services (such as spa treatments and excursions) are significantly overpriced. It’s something to keep in mind when budgeting your stay, as there are no nearby alternatives.

I travelled with 16 months old baby to this place. What I like about it, they literally made my stay the best peaceful stay. They arranged everything I asked for. They arranged a crib with a mosquito net, high chair, potty seat, and bath tub for the baby. They made my life very easy throughout my stay. Coming to baby food, they made everything I asked for. The chef cooked as I asked, and they never said no to anything I requested. They said and did everything with a smiley face—the best baby-friendly I would say. This is my stress free travel I every did with baby. They even shared with me the food menu for baby in advance. We booked this place to celebrate our anniversary - they arranged for a complimentary cake and bed deco in the room. I loved the personal touch they put in making it special for us. Got baby pool, kids play area, farm house with bunnies and peacocks. We loved our stay here and yes definitely will go back again. Only part is got soo many mosquitos but it is fine if you protected yourself and baby with mosquito repellent spray or patches

It is a little far away from the port area. If you are having a kid with motion sickness, it will bea challenge to handle the baby for a 60-minute road trip. But, they even tired to make it as easy as possible with in-vehicle wifi, water, and some food.

The place was stunning and scenic, offering a truly relaxing atmosphere. The staff were exceptional—attentive and focused on the finer details, which made a big difference. I did notice that the shower area was a bit slippery and slimy, so I reported it to the reception. They responded promptly and sent someone to clean it. While it improved, the area remained slightly slippery when wet, which could pose a hazard, especially for families with children. Each room was thoughtfully equipped with two bicycles, making it easy to explore the resort, and you can even request a buggy if needed. Swim towels were also provided, which was a convenient touch. The pool area was well-maintained, with plenty of seating available for lounging and unwinding. The breakfast buffet was incredible, offering a wide and satisfying selection. One thing to note is that the resort is located a bit further out, so if you’re planning to head out for meals, it can be a bit tricky. Overall, it was a wonderful vacation at the Residence. We already miss it and hope to return again someday!

It was complete package, the location, the rooms, the staff, the food.. all were superb. room was spacious and very clean with so much space outside to relax, loved it. They were all so well maintained as baby friendly, they had proper baby cot (on request), bottle sterilizer, baby tub, i was very happy with it, it made all easy for us with baby. the bathrooms was so spacious, the tub was good, my kid loved it. Breakfast was so nicely spread across, the kopi was really nice. The pool and pool bar, neat and nice. The sports activity at the beach were also good. Literally everything was inside and we didn't have to step out. That's what we actually planned for this trip! Need to mention about the staff, every one was so kind, friendly and always smile on their face to greet. Overall we had an amazing stay there

jus a suggestion the shampoo, conditioner and shower gel can be a better one. Somehow it was giving me itchiness.

Resort is located in a secluded area but we needn't worry as everything is available in the hotel. Just need to pick up tidbits and drinks at the provision shop at the ferry terminal to last you through the stay. Staff is v welcoming and provide daily updates to activities and weather. They provided us bicycles outside our villa and we used them to move ard the resort. The meals size are big for Asian stomachs. My husband and I were sharing the mains and the pizza from the poolside bar. The low bank beach is safe and one can walk on it at low tide with the sea some miles away. Sunrise at low tide is amazing!

May need to oil the bicycles as it was tough to adjust the seat.

Everything! The staff, the apartments, the pool, the beach, the food, really everything were awesome, 10 out of 10! Perfect for relaxing (not the right place for exploring the island, but that wasn't our plan.) Breakfast was outstanding, so many choices. Don't forget to try the homemade honey from their farming place, it's special. Not to compare with the honey in Europe. PS: They have every day some different programs in case of interest. Especially for your child some nice stuff. Feeding the rabbits were an highlight for our daughter. She really loved it. You will get from the ferry terminal FREE bus ride to your hotel and back to the ferry terminal.

Nothing.

Everything! It’s clean. Staff were very efficient and friendly. They arrive with buggy almost instantly upon your request. They even had milk bottle sterilised although I don’t need it. There were just 2 restaurants but it is sufficient for our 4d3n trip as they have a wide selection of food. Not to mention the awesome buffet breakfast. The spread was crazy and they had 5 live stations in the morning! Very impressed by everything about this place!

We woke up to half dead cockroach in the morning for 2 consecutive day. I guess the insect repellent near the sliding glass door worked but the cockroach spoiled my mood. Haha. We casually mentioned it to our buggy driver on the 2nd morning and they immediately sent the housekeeper to check. It is still a very clean resort and because we are staying in the villa, pests sometimes are unavoidable and I understand that hence still giving 10/10 for this place because of the exceptional service!

Staff were all very friendly. Had the best massage from Detty at the spa and our kids enjoyed the farm tour with Kiki with animal feeding and fresh fruit cutting Also enjoyed the water sports - jet ski, kayaks and banana boat The private BBQ in our villa was excellent - great selection and delicious food. We also enjoyed the dinner at Ricu Ricu Appreciated the late check out as our ferry departure was later in the day

Add local food options at the pool bar - only Western options were available, would have been nice to have nasi goreng and mee goreng on the menu The dining room is quite hot at breakfast time, especially when it is crowded The food at the beach BBQ was not great (meat and fish were overcooked)

Beautifully designed, large spacious 2 bedroom villa that easily accomodated our family of 8. Excellent facilities, with so many varied things to do - we really spent almost our whole vacation in the resort alone and our kids well entertained by the kids room, games room, ATV / archery/ shooting zone. They even had a little farm tour with bunnies to feed daily. Food at the restaurant was pretty good, though very pricey for local standards Not many biting insects (eg sandflies or mosquitoes), which was a big bonus Private buggies only a phone call away to every part of the resort, but individual bikes were also provided per unit to get around Excellent service from the staff, they were always super helpful and responsive to any queries

Location was quite isolated from the town center and many of the common tourist spots. The beach had coarse sand, and was quite shallow, so largely only suitable for wading (as opposed to other hotels where it is possible to snorkel and play a variety of sea sports)