we stayed in villa isla and it was clean, spacious and beautiful with a stunning view. similar to what is advertised in pictures. overall resort looks new and well-maintained. restaurants look fresh and clean. service was impeccable. staff were very friendly and helpful. drove us in a buggy to our villa, without us asking. we had a baby and stroller so it was a great help.

the room has no proper table and chairs for us to enjoy our meals in the room. we had to eat at the high bartop table and high chairs which were too high and uncomfortable. not suitable for having our meals. not elderly or kid friendly. pls consider including normal table and chairs suitable for all ages. breakfast buffet was decent but probably could include more variety. breakfast area could be alot cooler especially in the very hot weather currently. turn on aircon or consider more fans.

1.Emphasize Uniqueness “A rare gem in Bitan Villa, offering a living experience unlike any other.” “Truly one of a kind—this residence blends timeless elegance with modern comfort, setting itself apart in Bitan Villa.” 2. Highlight Exclusivity & Prestige “An exclusive sanctuary in Bitan Villa, designed for those who value privacy, refinement, and distinction.”

“The villa offers exceptional privacy and undeniable beauty; however, its seclusion results in limited access to nearby amenities, which introduces a degree of inconvenience.

The villa that we stayed is humongous and very quiet and serene. There's a variety of tasty food spreads during breakfast. All their staff are friendly. Look forward to come again. But I would like to propose if possible do have a schedule shuttle to and fro Plaza Lagoi / Tanjung Pinang opportunity for guest as it helps to make their experience much better and stay in One Of A Kind longer.

Limited activity and location is very far. To find a place to dine and eat beside the hotel resaturant is nowhere near. You need to rent / pay for transportation at the resort to move around.

We enjoyed our stay as the staff were very welcoming and friendly. They never failed to have smiles on their faces and they were quick to attend to any enquiries. My friend and I attended a karaoke session on the rooftop and the staff cheered along which showed how they are always pleasant and are good sport! The massage services were also relaxing and they were patiently waiting for us even though we arrived back to our villa 30 minutes late, emphasising the staff's great service. The villa is comfortable and clean and there is a bathtub, private pool, and automatic toilet with bidet which was great. The bedroom and bathroom is spacious. The free breakfast provided good options too. It was very peaceful because the villa is not within the Bintan resorts area. We explored the beach nearby during low and high tides and encountered little crabs and fishes. The beach was not crowded which added to the serenity of the place.

Also because it is not within the Bintan resorts area, this resort is quite out of the way from other places as it takes 1h+ to travel via car from the ferry terminal to the resort as well as from the resort to the different places where activities like ATV and mangrove/fireflies tours are held. The food at the restaurant for lunch and dinner was satisfactory so be sure to explore other food places outside the resort.

All the staffs make our stay an exceptional one. Their good service makes up for the resort shortcomings. Special mention to Geri and Taufik

The resort is aesthetically beautiful but cleanliness can be improved. Bath robes are worn out and smell musky. Window ledges are dusty and floor is quite dusty ( I worn my room slippers everywhere in the room) bath tub, I need to wash thoroughly before using. There’s a stain at the bathroom wall. That is so bothering, I almost ended up cleaning it, only the fact it is our vacation stay and not my home, stopped me from wiping it off. If you can make the resort thoroughly clean, i bet it is going to be as on par to other luxury resorts

Great facilities and options available for you to do stuff. However quite ulu (pro & con). If you like to be away from everything, can explore this idea. However closest attraction is the snorkelling. If not, everything else is super far away.

Some parts were decently clean, but others were as the reviews mentioned- can be dirty; like the items outside of the accoms. Float was left outside and collecting rainwater. Pool water is not constantly running, hence not cleaning the surface dirt/insects/ etc. woke up to see that there was a cleaner tried to clean the pool on the second day.

We went to the resort in May and it was very peaceful and quiet, we basically had the whole common pool for ourselves. The staff and local people in the area were amazing, incredibly welcoming and kind. We fell in love with the people of Bintan. The food at the hotel restaurant Azura is really tasty, especially the smoothies. We drank those all day everyday! We also booked a tour from the hotel and it was really nice!

Can't think of anything 😊

Secluded place, peace, quiet not crowded because the establishment is not huge so they are catered very specially for you and your needs. If you want to get out of the typical big group or crowds from other holiday goers. They also provide you with a driver to where you want to go since you are in a secluded area, of course with a price but we are willing to pay.

Some may feel location is out of place but this is where we are always seeking for whenever we are looking for a resort to stay.

The villa has 2 floors and the room is comfortable. The bathroom is big and clean. There is a small private pool on L1 which is good for beer and chats. The room provided 2 pairs of slippers. Overall, the room is great!

The doors to the rooms are flimsy. If the private pool is longer, would be great. The place has many mozzies. The beach is not clean but water is relatively clean.

Greeted by friendly staffs. Special mention to Fadhil (front desk) and Derry (guard). Love the breakfast buffet spread. Very cosy and comfortable bed. We enjoyed our stay. Place is safe. Nice sea view from our room.

Wished the platform at the balcony were scrubbed from the algae. It was slippery and there was nothing to hold on to. We didn’t dare to go down in the sea due to this as we were afraid we might fall off.