The Hotel staff was very polite and helpful, Everyone from the Front Desk to the Restaurant. They accommodated our early checkin request. Although they don't have a travel desk, but were able to provide a Taxi operator (Surya). The the cab driver (Palani) was also very helpful and acted a tour guide. We comfortably visited temples in Madurai, went to Rameswaram and Dhanushkodi without any issue. The food at the hotel was also delicious and we enjoyed the buffet and a la carte menu. The rooms were also very comfortable. So, after a tiring day we slept like a baby :)

Nothing to complaint.

The room was spacious with comfortable beds and pillows. Plenty of storage. The shower room was well lit with a powerful hot shower. The staff couldn't have been more helpful, giving us advice on getting around the city. Good laundry service. Breakfasts catered for our European tastes and the food at dinner was delicious. A good location for picking up an autorickshaw to the temple and other sights. There is nothing that we could fault about the hotel and staff. Highly recommended.

The staff were really polite and friendly, cleanliness was very good, not noisy and breakfast was lovely and to top it of reasonable price.

The only thing was I wasn't great at putting on the ac, perhaps a sticker to make it more clear, but once I got it on after clicking all the buttons it was top notch. Perhaps not a hotel thing but a me thing

This is the second time we're staying with Astoria (post 2023) We also extended our stay in Madurai so stayed here for 2 nights The staffs are friendly and helpful The food is okay, could be improved If you are a traveler we suggest that you explore the Madurai city and try dinner or lunch outside Facilities are good and room is adequately spacious

So close to airport and Meenakshi temple it took us only 5mins to reach the south gate of the temple on Auto rickshaw. Staff were so helpful and best customer service. This is the best property in Madurai if you going for holiday or visit temple or for business trip.

Underground parking is limited but there is ample parking space right in front of the hotel.

Bfast and Lunch was tasty and served hot . Polite , helpful waiters / manager . Location is excellent to visit Meenakshi temple close , yet away from crowded lanes and market . Easy available of autos . Well lit corridor and lot of windows giving natural light .

Bathroom was not good . Bath area gets wet and slippery , risky for seniors. need Shower curtain / better lighting . No space for keeping toileteries .

Big room and location , good staff and helpful. Lifts were clean and fast . Bed was comfortable.

Bathroom need to be improved a lot . Floor looks filthy , need to change tiles , shower need to replaced , no tooth paste and brush was provided ,no toiletries which can be used , except soap and shampoo solution .

The staff demonstrated great hospitality. They are professional and customer friendly. The dining was also great. Love the pongal, Gobi 65 and Veg Kadai, they have. I appreciate their dedication, to achieve customer satisfaction. It's been an overall pleasant experience at Astoria Hotels.

Overall

The smoking zone on every floor in front of the lift entrance, felt bad and uncomfortable for other guests, also that bad smell travels all around the corridor. I suggest management to take necessary action to shift the smoking zone in some other place, this was my second visit to this hotel but no changes, This is just my opinion only.

Good hotel in Madurai Recommendable very nice helpful hotel staff