We booked here from Australia and stayed for 10 days as part of a sports group. This hotel is one of the nicer in the city and although their communication was not prompt or clear via email and message prior to arrival, once there in person we could not fault the staff. Very attentive and friendly and liked that there was security/doorman the entire time in the reception/foyer area. There were a number of wedding photo sessions here during our stay, confirming it was a well known nice hotel in town. Nice pool although it does not see much sun due to the shade of hotel structure and hence the water is very cold (refreshing) and not comfortable to stay in for very long.

The hotel is a little dated and the bathroom is internal so has no natural light. We requested prior to arrival a King sized bed and got two doubles on check in. Asked at that point to have this changed to a King and was informed the hotel was 100% full that first and second night, so they could not give us a King room - Again a good sign they were at 100% capacity but not great we didn't get what we requested.

Clean hotel, friendly and helpful staff, professional service. The hotel has a nice view of the city, although not in the main center area, it takes only 5 minutes to walk to the Cathedral. The hotel has a nice pool area and kids pool, and provides food and drinks service outside.

The hotel staff was excellent and helpful, a little training on cocktails would be helpful. I would definitely recommend this hotel for anyone visiting Hermosillo.

We really enjoy the quiet elegance of this hotel. The bar, the pool, the restaurant, and the area outside around the pool make it a very pleasant place to be between Hermosillo errands. It also is near the heart of the City, the Centenario district, with many wonderful restaurants and venues. In addition, CIMA hospital, where all of our doctors are, is only a few blocks away. It's a perfect location for us, and we always look forward to staying there.

Nothing.

We like this hotel and stay here often. It is near CIMA hospital and our doctors; we can walk to medical appointments. It is quiet, and the staff is wonderful. They always give us a room with a view of the pool! The bar and resaurant are bit pluses, also.

Never saw this before. There obviously had been a big party, or something, near the pool in the outside bar area, and it was pretty grungy. Beer bottle caps on the deck, dirty tables, table and chairs stacked and not set up for use. It did not fit with the hotel's pristine image. I hope it was just a one-time thing.

Beautiful property conveniently located and well appointed. The staff is extremely attentive and friendly. A wonderful team and property so we will be staying with Lucerna again.

We have no negative feedback.

EVERYTHING! This is our go-to hotel in Hermosillo. It’s quietly elegant, the beds are the best, and the bathrooms are perfect — safe, lots of hot water with out scalding you, safety grab bars, big showers with non-slippery floors, good toiletries and excellent linens. And the staff is always wonderfully gracious.

nothing!

This is our go-to hotel. I have written sooooo many positive reviews of the Lucerna. It's a classy, comfy, well-located place with a great bar and restaurant and wonderful staff.

No issues.

I was impressed, it was nicer than the pictures online. Very clean and classy. The pool and jacuzzi were nice. Good buffet. The staff were great.

I stay at this hotel frequently, and I review it every time with an EXCELLENT rating. The staff is professional, welcoming, and gracias. The facilities are, clean, comfortable and elegantly simple — no extra "glitz." Just perfect. The restaurant and bar are wonderful.

I have no compliants. Sorry. Nothing more to say.

Cleanliness and how well kept it is.

NA