I would like to share my heartfelt feedback for The Leela Ambience, Gurugram, a property that we visit very regularly and truly consider our second home. The hotel itself is beautifully maintained, with elegant interiors, spacious rooms, and a warm, welcoming atmosphere that makes every stay comfortable and memorable. A special mention to Yogesh, Dharendra, and Shikha Shukla, who always go above and beyond to ensure everything is perfect. In particular, Yogesh and Shikha Shukla made my friend’s 50th birthday celebration truly unforgettable – their thoughtful arrangements added such a personal touch. Our three-day stay was seamless – from check-in to in-room service, deliveries, taxis, and airport drop-off, everything was managed flawlessly. The property offers an excellent blend of luxury and homely comfort, and the facilities are consistently top-notch. A big thank you also to Vineet for helping us with our luggage and making sure everything was smooth. The Leela Ambience is not just a hotel for us – it’s home, and every visit reaffirms why it’s our first choice in Gurugram.

Nothing

Staff: Concierge especially Rahul/Room attendants especially Ramesh/Gym staff especially Pardeep/Reception especially Jyoti/Morning -Kirti/Staff bringing food to the room especially Tribhuwan Facility: Breakfast Location: Easy to go to and from the airport and Delhi Lobby interest - music eg live sitar,table/

Room temperature control cannot be raised above 23-25C The walk to and from the Ambience Mall. Some cars are driven badly and get too close to guests. No sign that guests cannot use the bar on the days there was to be a party later on in the evening

I really like the spa and the comfortable rooms as well as very fast elevators and LOVELY STAFF thanks so much to the reception people they’re amazing as well as the people saluting you every time you pass by, how nice is that!

The breakfast is honestly very poor not many vegetables / spectre area smells so strong in the evenings after spending time there i had to take a shower to get rid of the oil smell. My other comment is there isn’t any space to work with a plug - considering this is a continental hotel it’s weird. When we ask for it they asked we can use internet rooms with paying extra even though we were royal club member we weren’t informed there’s tables with plugs (working with a collegue) so we had to find ourselves.

I recently had the pleasure of staying at The Leela Palace Gurgaon, and it was nothing short of extraordinary. From the moment I arrived, the hospitality was impeccable—warm, welcoming, and incredibly attentive. The rooms are spacious, beautifully designed, and equipped with top-notch amenities. The plush bedding, elegant décor, and stunning city views make for an unforgettable experience. The bathrooms are equally luxurious, with high-end fittings, a deep soaking tub, and premium toiletries that enhance the stay. The service at The Leela is what truly sets it apart. A special mention to Sahil and Rekha from Guest Relations, who went above and beyond to make our stay truly memorable. Their warmth, attentiveness, and attention to detail ensured that every aspect of our visit was seamless and personalized. From thoughtful gestures to making special arrangements, their hospitality was exceptional!

I had an absolutely excellent experience at The Leela Hotel, Ambience Mall. From the moment I arrived, I was impressed by the immaculate cleanliness and attention to detail throughout the property. The location is fantastic—right in the heart of the city with easy access to shopping and dining.

The hospitality was outstanding, with every staff member going above and beyond to make my stay comfortable. I’d especially like to mention Ms. Anju, Yogesh, Sanjeev, and Bharat for their warm and professional service. Their dedication truly made my visit memorable.

Duty manager Randev was extremely helpful and cordial. He made us feel very comfortable and attended to our personal requests very swiftly. The room upgrade at the time of check in was extremely smooth and swift. The food at spectra was better than previous stays and visits. The service staff were super attentive, prompt and cordial.

The bar on the ground floor seemed pretty outdated. Needs an upgrade. My suite room did not have a full sized mirror. Our PSO had to stand out of the main hotel building as he had a weapon. The main gate security did not provide a locker or a solution and would hold him out. Once escalated to duty manager Randev and the issue was resolved in minutes.

Leela Ambience Gurgaon truly lives up to the high standards of Indian hospitality. The attention to detail and service is impeccable. Rithvik Khosla, the duty manager, was kind and accommodating, ensuring a smooth check-in, while Saksham at checkout went above and beyond with my late checkout request. The entire team is attentive and professional. The location is perfect, right next to Ambience Mall. Special mention to Kirti, the assistant restaurant manager, whose energy and outstanding service made breakfast even more enjoyable. Proud to see an Indian hospitality chain delivering such world-class service. I’d love to return!

The property was beautiful and world class, very clean and close to shopping/restaurants as it is connected to a mall. Additionally, the service was prompt, room was spacious and clean, room service was fantastic (especially the pad thai!), and the amenities provided were perfect. Location was a little out from Delhi city center, but was easy to get into City and hotel was quiet despite being in a bustling area.

While service was great and prompt, sometimes the staff was slightly invasive, which I think was more of a cultural difference than purposeful. When going back to the hotel from mall later at night, you have to take a different route as the main entry is closed off. Lastly, be aware that you will be approx. 30-45 minutes from Dehli city center if you would like to enjoy Connaught circle, etc..

I loved the staff, they were pretty helpful, front office mahima did the best for us she could, house keeping service was also well put. We were allowed to check out late and that was lovely, had a great time overall.

The televisions could’ve been better as they were pretty outdated, lately every hotel has smart ones could be put to consideration as entertainment options were very few and was pretty restricted, we were denied our small speaker at the entry and were told that we shall get one by the hotel as said by the front office team at check in however it never arrived, we stayed for a birthday and that actually ruined it completely.

Everything perfect but I was particularly struck by the policy of inclusion adopted by the hotel: porters, assistants kitchen and waiters were invariably deaf, mute or even both that were given an opportunity to work. It was so emotional to see how they were professional and did excellent job!Congratulations! May your example be followed by others!