The hotel offered incredible service. We had stored some of our luggage in their luggage storage area while we took a trip to Batanes where the flights have strict luggage weight requirements. When we returned from our trip and picked up our stored luggage, we forgot to pick up one of our bags. The hotel very generously and kindly arranged for the missing luggage to be sent to Manila on a scheduled client private car transfer to Manila and they successfully coordinated drop off of the luggage at a Manila condo that we had stayed in. This was excellent and generous service that took significant time and effort for the hotel to arrange and for which we are very grateful.

Nice upgrade to a studio upon arrival was welcomed. Comfortable good size room with balcony and located the quieter end of town preferred

Noisy upstairs neighbour scraping balcony chair constantly, sounding directly into adjacent downstairs room. Lack of soundproofing in the concrete build. Needs some rubber sliders attached to the chair legs. Went and discussed with tenant who happened to be working nights with US and was very apologetic but a little forgetful thereafter, as it does not take much to sound below.

The room was really nice. It was on the fourth floor and had a great view of the pool and planes landing at Clark.

The price was a little expensive, but if you book directly with the hotel, you can get a 20 to 25 percent discount for paying cash. This discount doesn't apply if you do not book directly with the hotel, even if you pay cash. Also my flight was delayed 24 hours and I notified the hotel a day and a half before arrival, but they still charged me for that night. Not much in the area immediately surrounding the hotel.

Food at the hotel restaurant was average. The location to Clark and the mall was convenient. The hotel offered a shuttle to the mall.

I didn’t have any bad experiences. I was completely satisfied with the overall experience.

It has a reasonable rate and accessible to the mall.

There is nothing I could think of.

We had a poolside room which was lovely. The restaurant was very nice with lovely friendly staff . My baggage was delayed in Doha so one of the staff at the front desk phoned Qatar airways and arranged delivery for me. I think the girls name was Jem so a big thank you for saving my holiday. Staff were excellent throughout the Hotel.

Maybe the shower could be improved ?.

Receptionist and tge driver and all the staffs actually are really helpful and hospitable! I really appreciated the way they help me with my things, the very warm welcome and making me feel like I’m at home. I have 8 luggages and they didn’t think twice to carry and and the receptionist look after some of my luggages that I left in frontdesk.

Room was adequate although expected a separate bedroom unit. Clean and comfortable. Bathroom with warm hot water was excellent! Most importantly, the staff was exceptionally friendly and helpful. Overall a very pleasant stay. Very reasonable price.

Wished the room had a seperate bedroom unit (described as Superior suite) although if was fine with 2 double beds in one big space with sofa and chairs.

The bed! Nice pool Staff at front dresk very helpfull

The pizza on the Menu pic looked better than the real one i orded to my room whic was brought on a plate ,dry and without cover. The location is far from the nightlife scene, will cost you 150p ow (each time)

Location. Room.

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