We have been staying at Le verr Zao for 3 nights. Before we leave the hotel, we decided to paint a kokeshi for Kawazaki San ( the owner of the hotel). We stayed 3 nights at #LeVertZao. Before we left the hotel, we decided to send the Kawasaki hotel owner to draw a kokeshi #Kokeshi, thank her and the team for their attentive service these days. As mentioned earlier, the entire ski town hotels, restaurants and ski resorts are not yet fully open. However, we were lucky enough to book a stay at #LeVertZao. She made the kids feel like they were back at Grandma's house for the holidays. Lovely! She's well connected in this town too... On the second day of this trip we needed a coach and she managed to help us to find one at a much cheaper cost than what I had previously booked. This hotel is equipped with a ski rental service. I have to say that the equipment rental fee is much cheaper than other places. The owner helped us adjust the Ski Boots, and the right fitting fits perfectly. This ski trip was less frustrating than our previous experiences in Hakuba. The ski equipment is also new. We only book the breakfast set, and his breakfast doesn't feel boring at all, and they served a variety of breakfasts every day. We also met Khadka from Nepal who is also a designer and he speaks good English and Japanese. He was very attentive to our requests and activities arrangements. If you are planning a trip here and want to ease all the hassles. I would definitely recommend you this hotel to plan your trip and activities with them, hopefully it eases your brain😜 Hotel equipment: 1. Washing machine self service (free) 2. Shuttle bus services 3. In door onsen 4. Ski equipment renting services 5. Room setting ryokan / western style

We did not eat at the lodge. The location was near the heart of Zao, so restaurants and the bus to Yamagata were very accessible. Only a 1-block walk to put your skis on and glide to the base of the gondola. The lodge was vibrant with activity but the rooms were quiet. A nice big room to store ski and dry equipment, boots and clothing. The natural onset (hot spring) was nice and hot, with a very well-maintained set-up through an insulated passageway from the main lodge. The proprietors were very understanding and generous when problems with the bullet train caused us to miss the first night of our stay.

The lodge is all uphill from the bus station. They do have a shuttle service on request, and it ran frequently - We only found out about it after we lugged all our luggage up - - I only blame myself for not reading the fine print.....

Jacki was a fabulous host! The staff with minimal english were great - they all tried to help and got an english speaking staff member when needed. The hotel is exceptionally clean and well maintained. The location to the slopes is great and the hotel shuttle was a great addition. We were able to ski in and out each day.

The bathroom needs a face lift ie taps etc as they are stiff. Overall it could do with a renovation but the maintenance quality makes up for it.

Awesome place with ski on access to the field. Driver picked us up from the bus stop, and drove us down and back to collect our ski gear. Staff were super friendly, and the room was lovely!

We weren’t going to have meals but we’re convinced it would be hard to get food in town on New Year’s Eve. We ate in town the night before and it was cheap and easy. The food at the hotel is beautiful, but quite expensive, and expense we weren’t planning on for our stay.

Great location , easy access to ski slopes , fantastic staff, very clean, good food as authentic Japanese food, manager was very helpful with whatever we needed . Team is very accommodating. Really enjoyed our stay. Picked us up and dropped us off at the bus station as well as a few runs to the LAWSON for snack and ATM runs

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Great location that is close to the ski slope, dry room for equipment, spacious room.

There was some rust coming out of the bath faucet in room 309. Unfortunately many staff were absent due to the flu; it would have been nice to rent equipment at the hotel.

Great location. Room was good and had a beautiful outlook.

Food options were incredibly expensive and no real options for vegetarians or pescatarians. It’s a pity as it would be incredibly popular with guests if the food was reasonably priced as there are not many options in the town.

Proximity to the ski slope Willingness of the staff to provide shuttle service in bad weather to restaurants Bid station pick up and drop off

The property is a little dated however very clean and comfortable

The staff members are all kind and provided me free shuttle services to cable cars. Though the facilities are not brand new but it is reminiscent of my childhood as most items in the hotel are the same ones we used in my old family house. Besides, they are all well kept. Obviously it is clean and bright.

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Hotel is a bit far from downtown and Ropeway but they have a shuttle services and staff is very helpful. The dinner is very good, you will get course menu included beef sukiyaki, sashimi and dessert. And breakfast is japanese buffet.