Great place for families, very clean and with friendly staff. The rooms are spacious, the food is great. One point for us was the cleanliness of the swimming pool - we visited in the morning around 10.30 and it had a dirty floor. Other than that everything was great.

Great place to be with families. Surrounded by beautiful valleys and hills. Quiet and peaceful. The hotel has a kids play room, swimming pool, dinner buffet and great breakfast to offer. The Winterberg centrum is 25kms (around 30mins drive) from the hotel. The staff were polite and courteous.

Dessert Options in the Sunday dinner menu were minimal. May be they did so since the crowd was less. Receptionist on the day of arrival didn't speak or understand English; although this isn't an issue as Google translate helps. Again not an issue with the hotel but the roads are pitch dark at night, so make sure you plan your roadtrips from a safety POV

Value for money! Breakfast is excellent 👌 restaurant staff and kitchen staffe are always so friendly! Clean room, very nice, good beds; Real bed for the kids (no sofabed). Kids keep there present (stuffed animal) from each stay!

Pillows are to soft for me personally.

Very exceptional facilities compared to the price range ! Good location. Nice indoor swimming pool. Very calm and quiet but close to the shopping area. Nice place for a short family vacation.

Small bathroom, very clean though ! No air conditioning in warm weather. Old and a bit dirty sofa !

The hotel staff is very friendly and helpful, they provide a paper with all information I need. The hotel also provide a swimming pool and sauna, which is very nice after a tiring day in the mountains There's also a big free parking area.

Nothing to complain about.

Great value for money. It is clean and had all we needed for the 4 nights we stayed (good food buffet, breakfast, swimming pool for kids, spacious room, parking) at a reasonable price. Staff was exceptionally kind. They even had a playroom for the kids.

Nothing wrong really.

Lovely area to stay in, close to the skywalk and other attractions. It has a balcony with a lovely view. Swimming pool is included. Breakfast was ok Small soft toy present on the beds for kids.

A bit old inside, stains on the sofa. Missing things in the kitchen area.

Location of the hotel . Fully surrounded by greenery . And it has good ammenties to engage kids like swimming pool and kids spiel platz . After all it’s very affordable price

Dinner is costed little more than expected costed 30 euros for adults but not so many items

The rooms were big and spacious. The breakfast was excellent and fresh. The location was great.

The big stains on the carpet made the room look like it was not cleaned. Also we had a family room and the stove was not cleaned. When entering the room it was a strong burned smell in the room coming from the stove.

The room was very good, and the bathroom was perfect! It was also clean and comfortable. The floor was clean and sanitary. Also, the Sauna and swimming pool were perfect!