The hotel is in a good location, real close to the Naval museum and History museum. 5 -10 minutes to the Zocalo, the Malecon.and other attractions. It's an old hotel, very well run. Everything worked, and they provided free water.. Tip, near the Naval museum, next to the college and bakery is a bookstore. Go in, it's wonderfully set up. Also has a cafe, outdoor seating.

The safe was placed too high, I could hardly reach it. The room provided everything, but lacked a personal touch, and so did the lobby.. The restaurant was unattractive and the food could have been better.

Once a grand hotel, the facilities and rooms are a little tired, but still very nice and comfortable like an old relative. The staff is always nice, and helpful, and the room clean and tidy.

The hot water was scalding hot. It's nice to have hot water for sure, and the pressure was great on the 1st floor, but wow, too hot!

The location is really nice, and can walk to the Veracruz port. The surrounding is beautiful and the room is really nice. Also, the most important, I made a mistake when I book the hotel (I booked in another day), and finally the staff helped us to get a room when I arrived. I really appreciate it.

The Wi-Fi is weak and is hard to connect with my iPhone. But my friend's Xiaomi works well.

Central location close to the harbour and local shops. Great parking facilities. Loved the fact you can refill your water bottle. The bed was very comfortable and the room was quiet despite being close to the pool area.

A fridge in the room would of been nice

Nothing

A nicehotel in downtown, very close to malecon, 5 minutes walk from Zocalo. The area is very quiet and secure. My room was clean with comfortable bed, everyhing worked as it should work - AC, TV, wi-fi, hot and cold water. The hotel fully met my expectations.

everything

nothing all ok

En general un excelente servicio.

Very friendly and helpful staff. Huge secure parking. Water distributors hot and cold. Hot shower. Pool area (cold in Dec. but relaxing area).

1 diner at empty restaurant was a waste, very insipid food.

Good service. Very clean and their sanity measure ares really good.

Very good service, there isn't a place to smoke. I would like to be safe in the hotel if I want to have a cigarette, not on the street.