This hotel had everything we needed and more, great pool, the breakfast was (as my 13 year old said) the best breakfast we've ever had at a hotel! Lots of hot and cold options and the coffee was really good! The staff was so helpful and friendly, especially Bonnie. She informed us of local restaurants etc and helped us with all the accommodations we needed for our stay. She has a great customer service ethic! We very much enjoyed our brief stay here and will definitely look to stay here again in the future!

nothing

Mary-Jane demonstrated exceptional customer service by promptly resolving the room mix-up and accommodating our request for adjoining rooms. The accommodations were spacious and comfortable, with plush bedding and a delightful balcony view. The bathrooms were generously sized and well-equipped. The housekeeping staff maintained impeccable standards, ensuring a spotless and pleasant environment. The provision of separate pool towels was a thoughtful touch, preventing the depletion of room towels. The breakfast offerings were fresh and of good quality. The innovative pancake machine added a unique and enjoyable element to the dining experience. It was evident that the establishment prioritized guest safety and satisfaction, taking commendable measures to ensure a worthwhile experience for their patrons.

Having to leave 😄

The bed was comfortable.

Pool was dirty.

Omg Matthew was super nice. He greeted me with a smile. Told me about the breakfast in the morning. We talked and laughed. The hotel was clean and neat. The breakfast crew was super nice and friendly. The whole staff was nice.

The only thing I didn’t really like is my bath tub had someone else hair. And the bath tub probably wasn’t cleaned properly. The bathroom wasn’t remodeled like everything else. But the beds and everything else was fine

I liked that the hotel was clean and exceeded my expectations in that manner. The rooms were immaculate, the dining area for breakfast was neat and clean. I like the man that checked me in, he was kind and patient. I really enjoyed the coffee, it was delicious. The breakfast had a nice variety, except they were out of eggs when I got to the buffet.

I did not like the snarky red head who yelled at not only my siblings but the gentlemen that were behind them. It was 11pm, we were checking in and she came out and literally yelled at everyone to be quiet because she was "trying to do her job". Granted, everyone was a little loud but the ceilings are high and the noise travels. There are ways to talk to your clientele, and while I feel that she was probably in a bad position with people being loud, there are ways to handle it more professionally. Everyone else that we encountered was pleasant and professional.

The location was great. We were close to restaurants and entertainment. They accommodate a dog. We were moving here, but until we picked up a guest bed, we had an empty house. It was just what we needed for the final night of our travels to move to Cape Coral.

Our dog was with us. After I took her potty, I wanted a cup of coffee. I couldn’t leave the dog in the room alone. I took her just to grab the coffee, and the manager told me in an unfriendly tone that the dog couldn’t enter the area with the dog. She stepped away from the lobby, and watched me the entire time. She did the same when we were leaving. She stepped away from the front desk to ensure I didn’t enter the area where coffee and juice was.

The breakfast and the staff at the breakfast area were very nice and welcoming.

While I was doing the check in the girl in the front was stretching her back as I said good evening, she asked me to wait for her to finish stretching before she could talk to me. Also the room was not clean. Lots of hair from the previous customer and even in the refrigerator food from previous customer.

The staff bailed out Booking.com who dropped the ball. I showed up for my reservation I made with Booking.com and they didn't know anything about it. Fortunately they had a room for me and it was cheaper than Booking.com.

Booking.com is what I didn't like. I will never use them again. Don't trust them.

We really enjoyed our stay at Holiday Inn. As Europeans, we really felt the American vibe of this hotel just as in the Hollywood movies. The rooms were pretty clean ! Little side drawbacks to be picky, as we are in the country of the oranges, we would have loved to have real orange juice at the breakfast.

Very last minute stay, staff were polite and friendly. Clean room of a good size, nice to have the extra space on the balcony

At breakfast I was overrun by people with little kids thinking it’s ok for the kids to wander around etc. People need to realise the world isn’t just for them, and kids don’t rule the roost, so teach them respect of others, sit at a table and be decent kids