The staff was just fantastic! I'm cordial, but generally not an overly chatty person with people I don't know, but Debbie and Richard were like old friends. Richard is just amazing. Walking into the dining room each morning he would IMMEDIATELY ask "How do you want your eggs dear?" He goes out of his way to make sure you're fed well, especially the kids. He truly makes you feel like you're sitting in his home kitchen. Breakfast choices were great and the food always fresh and hot. And Debbie. Such a sweet lady who despite being so busy at times of the days never failed to acknowledge you and greet you with a smile, even going so far as to wave hi when she was on the phone. I really enjoyed our brief chats at the coffee station and the conversation while sitting in the lobby chairs. I have NEVER felt more welcomed and appreciated at a hotel. I was shocked to hear she was relatively new because to see her work you would think she had been there for years. :-) Even the regional manager was polite and immediately followed up on a vm I had reached when calling the hotel prior to our stay. Great job guys! :-)

Our room was very clean for sure, but it did have a bit of a funky smell. Could have just been our room specifically for some reason, but whatever the smell, it wasn't offensive enough to request a different room. And, I always travel with Febreeze anyway. :-) Lights on at the pool and brighter hallways would be nice but I'm not complaining. We had a very nice stay!

The staff we encountered were exceptional. Specifically, Debbie at the front desk was very friendly and thorough with each customer checking in ahead of us and with us. Richard in the breakfast room was such a happy guy and so helpful. He really made our day! He literally offered to make us fried eggs, what hotel gives such personal attention? The stay was a great all around value including comfort, cleanliness, and great people.

There really was nothing that needed fixing.

The gentleman at the front desk made our whole stay! We checked in around midnight, there was a group of drunk women that come in before us. They were loud and trying to go to the bar, when they realized there was no Uber they went to their room. We asked the gentleman when he was checking us in if are room happened to be by theres. Cause we were tired and wanted to go to sleep and not risk them being kept us by them being loud. He checked and said yes unfortunately. Then without us asked he looked to see if there were other rooms open and he moved us to the other side of the building! We had a good laugh about it but really appreciate it! He cared about our stay and it was our favorite part about our stay!

Nothing everything was good

We needed a place to crash since my dad was in the hospital and we drove in from 4 hours away. So although the facility is kind of showing its age the excellent service and friendly staff made up for that. We chose this location since it was closest to the hospital but were persuaded by the positive feedback on the breakfast and staff. Hot tub was great after a stressful day in ICU. At breakfast Rich the cook made eggs to order for my husband who said they were the best he'd had in a long time.

The building itself is dated. The door at the end the hall leading outside was only locked over night, not 24-7 keyed entrance. Our room door had only the deadbolt lock and the door kind of stuck and was tricky to lock. Other than that it was neat, clean and comfortable. Nice big bathroom, well set up for accessibility and safety.

Everything About My Experience Was Tremendously Awsome. The Room And All The Amenities. The Continental Breakfast Was Great And Plentiful But Richard Was The One Who Brought It All Together With His Charm And Cooking Eggs Anyway You Wanted, He Is A Keeper, Your Front Desk Staff Lori Was So Kind And Helpful With Information And Fresh Baked Cookies, She Is A Keeper As Well. I Will Stay Again When I Come Back Through Richmond.

I Can't Think Of A Thing Except That I Didn't Bring My Swim Suit, As Your Heated Pool Was So Inviting As I Watched A Family Of 4 Enjoying And Having A Good Time. I'll Bring My Suit Next Time.

This place was a great deal and we are glad for a short, clean stay. One of our favorite parts was the breakfast server Richard. He was very friendly and helpful, you can tell he cares and made sure everybody was happy with their breakfast!!

For those interested: Some of the things here are older and a little outdated, like some worn chairs and floors, but everything was clean and nice so we really have no complaints! It was a great value and we would stay again if we’re in the area!

Everything was great! Embarrassed now that I forgot his name, but the man working the breakfast was so sweet. He actually offered, and cooked two eggs for me fresh, even though there were scrambled in the serving line. We were pretty close to the end of breakfast service, so he may have figured they were getting kind of dry. Overall, very happy. Would stay again next time we drive through.

They are redoing some of the rooms but it didn't impact us at all. It was nice and quiet being off I-70 we were surprised at that. It had a real nice bathroom with a walk-inn shower and lots of light. Very clean and the bed (king) was really comfortable. The breakfast was good especially the eggs. The staff was very friendly and helpful. Nice place to stay.

No elevator but it's only 2 floors up.

The gentleman that served breakfast(Richard) was awesome! He was very attentive to all guest and made each of us feel important! He is definitely an asset to your hotel. The staff was friendly and my room was clean and comfortable. The hotel is a little outdated. My family and I stayed here about 3 years ago. We had a very bad experience and I refuse to come back. After reading some of you recent reviews I decided to give you another chance and I am glad I did. We visit Richmond about 2 times a year and will be staying here again.

Hot tub was not working.

Friendly staff, fresh cookies and coffee/tea/hot chocolate in the lobby. The breakfast was good. Richard makes your eggs to order. :)The fitness room was a nice surprise. Nothing too fancy but enough to keep you in the game! My room was recently updated and very comfortable and clean. Despite facing the interstate, it was not that noisy.

The curtains could be better for blocking the outside light.