Very nice staff, the property offers a divine garden and pool with the convenience of a bar/restaurant that is good and affordable. It is also very close to the beach and few stores around. The room is nice with an outside space. The shower has a good pressure and heat.

Walls are like paper so you can hear the neighbors snoring! The bathroom is very small.

Pleasant garden environment with heated swimming pool. A few minutes walk to Geribá beach where there were sun umbrellas and deck chairs reserved for hotel guests. Staff were very friendly particularly the restaurant and bar staff. Food at restaurant was excellent.

Room was a bit small and could be made more comfortable.

The level of service ant attention provided from every single worker!

Just as a minor suggestion is that some small things need to be improved… a damaged door, and some really really minor details. Which we can forget taking into account the excellent level of kindness of all the team.

Everything was very good - the pool was nice, the room was a good value and spacious for our family with two little kids, the breakfast was very good, all the cocktails we ordered as well, the playground for kids was great, we would stay here again!

There’s nothing bad to say - maybe it would be nice if they could have the bug repellent close to the pool.

With its prime beachfront location, luxurious accommodations, excellent dining options, and top-notch service, Serena Buzios provides an unforgettable getaway for beach lovers seeking relaxation and indulgence.

Breakfast was amazing.. complete and delicious. and not only breakfast, every meal we've ordered was delicious. truly recommend. The staff exceed expectations and was very considerate, courteous, helpful and nice, specially the pool and restaurant team.

staff helpful. room comfortable. facilities good

when I arrived I was not given the room I had booked which was a bit disappointing. when this was pointed out the room was changed immediately

#1 - This place is an absolute dream come true for relaxation. So chill and tranquil. The atmosphere, landscaping, outside lighting, music, and pool work in harmony to bring you to a far away place of relaxation. #2 - The staff will handle ANY need that comes to surface. If there is a problem of any sort, they make sure to handle it immediately and rectify the situation. Fernando the manager along with his awesome staff were on top of everything! #3 - You will NOT find better food in Buzios. Serena has the best kitchen in the ENTIRE city! Trust me, we tried all the restaurants, EAT AT SERENA and you will not be disappointed!!!

This is such a small issue but the glass shelf in the shower was unnecessary. It was located on the wall where you walk in and out and I found that out of place. That is the only thing I found that I’d change😉.

The staff was extremely attentive and really walked the extra mile to find us a room that met our needs.

Very beautiful. Marcos, the manager, and most of the staff were fantastic!